Hi everyone,

I am looking for advice on how to resolve an issue with multiple seller accounts associated with my name and company. Three years ago, I tried to register a seller account, but the registration was never approved. I assumed no account had been created or linked to my name.

About a month ago, I successfully registered a new seller account using the same company and personal information, but with a different email and store name. However, this account was deactivated because of the presence of the previous, incomplete account. I had no intention of violating Amazon’s policies, as I thought the first account was inactive.

Now, I’m stuck with the problem of having multiple accounts, and my goal is to close one and keep the other to comply with Amazon’s seller policy. Following the guidance from Account Health Specialists and the emails from Amazon, I submitted the required documents (passport and internet bills) for identity verification. The account was temporarily activated, and I sent a screenshot of this activation to support the second account. Unfortunately, the primary account was deactivated again. I was then asked to submit a second photo ID, which I did, and it passed verification. But the account is still deactivated, with a message saying I don't have enough information to resolve the violation.

I’m totally confused about what the violation is for the primary account. If it’s about having multiple accounts, that’s the exact issue I’ve been trying to solve. How am I supposed to fix this without reactivating the account first? The process feels like an endless loop.

Has anyone faced a similar issue or have any advice on how to move forward?

Thanks in advance!