Dear @Spencer_Amazon,

My name is Ellie from Addlink Technology Corp. It's my pleasure to talk to you.

We have submitted to Report abuse: A customer who is violating returns and refund policies

"The customer has returned one or more materially different products (e.g. empty box, different product, different version)The customer has returned one or more materially different products (e.g. empty box, different product, different version)"

And Amazon has given us complaint ID, but no one reply. We contacted the support team but they stated they do not have access to the investigation for Complaint ID and neither can contact the investigations team directly.

We would like to report a buyer who has been buying with us after buying for 6 times, and the returned items were with the fake label that made by the buyer and were totally different items, which doesn't meet our market value. Now this buyer is ordering again and we are worried about it will happen the same.

Provided the complaint ID as below:

• The 1st time we submitted on May 27th, complaint ID: 15345227241

• The 2nd time we submitted on June 6th, complaint ID: 15398018141

We would like to know if you may help us to transfer this case to the investigations team, or provide us with the contact information so we could contact them directly.

Hope to hear from you soon, thank you.

Thanks and best regards,

Ellie Chiu

Addlink Technology Corp.