Hi,

I’ve been trying to change my bank details to receive my deposit from Amazon for a very long time. Every time I log into Amazon, I see in a red highlight, “Payment Deposit Failed Link a New Account.” I will do that, and before I can enter the tab to change my payment and charge method, Amazon requires me to approve a notification sent to my phone number.

Different Amazon team members have told me to call my carrier to see if I have any blocked numbers. I did so and had none. Just in case, we cleaned up the blocked callers list. I still wasn't receiving a text message notification that I needed to approve.

Then Amazon told me to change the number associated with that account. I changed the number on my account, but I still haven’t received a message to approve a notification.

Then Amazon told me to disable my Two-Factor Authorization. I turned off my Two-Factor Authorization. I still haven't received any notification to approve.

I used to approve notifications through the Amazon Shopping app easily, but now that option isn't available. I don't understand why they would get rid of something so easy and convenient, as I can see so many people have the same issue as I do.

I’m sorry for this walk of text. Does anyone have a solution to this problem?

TLDR: I did not receive an approval notification I had to push to change my bank details, and all the advice from Amazon Support didn't work.