Contacting Brand Registry
Case ID: 15378085621
I couldn't make a change to an image for a product and was told by support that the product was registered to someone else. That's impossible because I know the manufacturer and the manufacturer only provides the product to me.
I was told by support to contact Brand Registry but, I can't contact Brand Registry unless I registered the brand - which I haven't but, no one else has either. I have several other products by the same manufacturer and I don't have a problem making changes to those images.
Is there some other way to contact Brand Registry to fix the issue?
Contacting Brand Registry
Case ID: 15378085621
I couldn't make a change to an image for a product and was told by support that the product was registered to someone else. That's impossible because I know the manufacturer and the manufacturer only provides the product to me.
I was told by support to contact Brand Registry but, I can't contact Brand Registry unless I registered the brand - which I haven't but, no one else has either. I have several other products by the same manufacturer and I don't have a problem making changes to those images.
Is there some other way to contact Brand Registry to fix the issue?
6 risposte
Dougal_Amazon
Hello @Seller_fb0FBRtRRyYnw,
My name is Dougal from the Community Manager Team and I am happy to assist you. Unfortunately, the case ID you provided here lists the ASIN, but nothing else and the response from Seller Support was to open a new case within Seller Support and not Brand Registry.
Do you perhaps have another case ID that I can review?
Looking forward to helping wherever I can.
Best, Dougal
Seller_v0o7innGnJO0h
Hi Amazon Team,
I hope this message finds you well. I am writing to seek your assistance regarding an issue I am experiencing with my brand registry application.
I submitted an application for brand registry with the Case ID 15153971601 on 22.04.2024. Currently, the status of my application is "Pending Review." This prolonged pending status has placed me in a challenging position as I am unable to reapply for my brand name due to the system's restrictions.
I have come across similar cases in the forums where you have successfully assisted others in resolving this issue. Their experiences have given me hope that you might be able to help me as well.
I kindly request that the Brand Registry team manually reject and close my case so that I can reapply for my brand. This action would greatly alleviate the current impasse I am facing and allow me to proceed with the registration process.
I am looking forward to your assistance and would greatly appreciate your prompt attention to this matter.
Best regards,
Akram
