Bank Verification is taking forever!! Anyone else having this issue?
Bank Verification is taking forever!! Its been over a month and our bank is not verified yet. We cannot have our funds deposited because Amazon does not let us assign a bank account until the bank account is verified. Anyone else having this issue?
Bank Verification is taking forever!! Anyone else having this issue?
Bank Verification is taking forever!! Its been over a month and our bank is not verified yet. We cannot have our funds deposited because Amazon does not let us assign a bank account until the bank account is verified. Anyone else having this issue?
8 risposte
Seller_5aNt4QJQMSt9r
@Levi_Dylan_Amazon @Emet_Amazon@April_Amazon Can you please help me with this? My account it at risk of deactivation:
CAse ID: 17131413281 and 17060087171
Emet_Amazon
Hello @Seller_5aNt4QJQMSt9r,
Thank you for posting your concerns with trying to complete the INFORM verification process.
I appreciate the explanation of the situation, as mentioned this has been ongoing for over a month without a resolution. I would like to offer a common scenarios for this situation prior to speaking on the cases you provided. As common situation is when there is no assigned credit card in said region. This will prevent the continuation of the review, leaving it pending which as you've experienced pauses funds and puts the account at risk of deactivation. Have you confirmed there is a valid credit card on file "AND ASSIGNED" in that region?
I would like to discuss Case ID 17060087171 more specifically as this included a screenshot of your assigned information. Upon communication with the appropriate review teams involved, they have verified that you currently do not have a valid credit card "Assigned" to your US account. These situations are relatively private so they cannot share much or personal details directly. I would advise reviewing all credit card information assigned to each region, verify they all meet our listed requirement. Once you've confirmed all your information is up to date and matches, you will then need to assign your deposit method. Once these steps are complete the verification process should be eligible for finalization if approved.
If you are still experiencing the same situation, please follow up with additional details so I can continue to look into the situation with you and our review teams.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_5aNt4QJQMSt9r
@Emet_Amazon I appreciate you responding back to me. I review the information you provided and double checked my Amazon account. I do in fact have a valid credit card on file. I opened a case:" CASE ID: 17222819221 and uploaded a screenshot from my Amazon seller central account as I cannot post the screenshot on the forums here. Please double check and let me know. It is very nerve racking to have my account at risk of deactivation. Thank you
Seller_5aNt4QJQMSt9r
@Emet_Amazon do you have any updates on your end? My support case is ongoing for almost a month
Seller_5aNt4QJQMSt9r
@Emet_AmazonThe case is in an on going loop with no results in site. Can you please check this? We need our funds
Emet_Amazon
Hello @Seller_5aNt4QJQMSt9r,
Thank you for following up.
@Emet_AmazonThe case is in an on going loop with no results in site. Can you please check this? We need our funds
I personally do not have any updates or communication I am able to provide on the on-going situation. I have reviewed the case you provided and reached out to the appropriate teams to request an update on the situation and to clarify what is required to move forward or to provide a solution on why you are unable to proceed.
Once I receive an update from this team I will reach back out to follow up with their guidance or outcome. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_5aNt4QJQMSt9r,
I am following up as I have received some communication from our review teams.
After working with our review teams, they have confirmed that the next steps would be to now assign a deposit method under the "Amazon.com" by clicking the assign button next to it. They have also asked that from this point, should you encounter any errors or road blocks to follow up with screenshots of errors and URL of the error location. This will help them further narrow down the issue and helping to resolve the verification request as a whole. As with previous submissions of information, if you are providing screenshots of personal information please use the related case or hide any personal details from your images.
Once again I appreciate you continuing to work with me on finding a resolution for this situation.
Emet.
