Lost Inventory at Amazon Warehouse – Need Help!
Hi everyone,
I’m hoping someone here might be able to help us or provide some advice.
We recently sent 117 units of our product to an Amazon warehouse, but it seems the inventory has been lost. Despite providing all the necessary shipping documentation, Amazon has responded with "Investigation Completed – shipment contents counted and confirmed," essentially stating that the units were never sent.
Here’s a brief summary of the situation:
Number of Units Sent: 117
Issue: Amazon claims the units were never received
Amazon’s Response: "Investigation Completed–shipment contents counted and confirmed"
Has anyone else experienced a similar issue? If so, how did you resolve it? Are there any specific steps or contacts within Amazon that you found helpful in resolving inventory discrepancies?
Any advice or shared experiences would be greatly appreciated!
Lost Inventory at Amazon Warehouse – Need Help!
Hi everyone,
I’m hoping someone here might be able to help us or provide some advice.
We recently sent 117 units of our product to an Amazon warehouse, but it seems the inventory has been lost. Despite providing all the necessary shipping documentation, Amazon has responded with "Investigation Completed – shipment contents counted and confirmed," essentially stating that the units were never sent.
Here’s a brief summary of the situation:
Number of Units Sent: 117
Issue: Amazon claims the units were never received
Amazon’s Response: "Investigation Completed–shipment contents counted and confirmed"
Has anyone else experienced a similar issue? If so, how did you resolve it? Are there any specific steps or contacts within Amazon that you found helpful in resolving inventory discrepancies?
Any advice or shared experiences would be greatly appreciated!
20 risposte
Seller_Nprc5XWvdLYk9
Was the shipment split between different FBA centres or was it just 1 shipment.
we had one recently which went like this
FBA1 +5 received
FBA2 + 5 received
then a week later
FBA1 -4 received
so only 6 in total - they claim they never had the remaining 4 units.
Seller_EkGoiphKgUnUI
All the time, every week. we might send multiple seperate shipements in one go and Amazon will contaminate stock from one shipment into the other, then require us to prove our stock is our stock... Other times they will lose entire shipments, or odd units here and there which I presume are being stolen by staff there or by the shipping agents at UPS.
Seller_vtSzvxtW9StxE
unfortunately there is so little or no help from amazon support since long for such issue.
"Investigation Completed " is amazon's way to say nothing can be done now.
seller support will keep replying with templated answer and I understand you'll need to ask amazon to raise a missing claim with UPS and thats another loop you'll stuck in to.
I hope some mods read this and help you or I'd suggest you to keep contacting support and ask them to escalate issue.
Many times units may re appear in your inventory after some days or months even but dont give up and keep contacting support staff.
Seller_o8bdCMmiMgLA5
send a message to managingdirector@amazon.co.uk, referring to your case ID and you might get better support.
I did this twice in the last month, my PODs were rejected for (1) missing the Amazon stamp (the stamp was there) and (2) because of the shipment date (imaginary) error.
For both the discrepancies were reimbursed.
It seems that lately Amazon is targeting to reduce the reimbursements instead of working to put an end to their own chaos in the FC
Seller_BbBkJlbcjadlI
The same happened to us on two separate occasions involving the same SKU, which was a certain flavour of one of our products. We lost a lot of money and as a result will never use FBA again. I do not rate the customer support at all.
Also worth noting that other products in the shipment were accounted for but not this product. It makes absolutely no sense and quite worrying that it was the exact same SKU both times.
Sakura_Amazon_
Hello @Seller_6AMFZuJLSjTaD,
Could you share the latest case ID that you opened to check this?
I would like to review the details.
Thank you,
Sakura
