Forum per i venditori
Accedi
Accedi
imgAccedi
ForumHomeDiscussioni
ForumHomeDiscussioni
imgAccedi
user profile
Seller_uQ4Yx0oUHTLtq

Reimbursed $0 for 150 missing units

Hello,

We were reimbursed $0 for a full shipment that went missing by Amazon.

Reimbursement ID: 17414704851

Case ID: 17250033471

Support is claiming the reimbursement amount is $0 because it got found later on, but the units added are from another shipment and not the one that they lost.

The new case we created is not even being responded by their support (17498893281), more than 3 weeks are passed.

We dont want to spam and create a support ticket with the same issue but it looks like there is no solution to this issue.

Is there a dedicated support or email available for missing inbound issues that we can contact?

Thanks

23 visualizzazioni
5 risposte
Gestisci ordini
Tag:Centro logistico, Spedizione
00
Rispondi
user profile
Seller_uQ4Yx0oUHTLtq

Reimbursed $0 for 150 missing units

Hello,

We were reimbursed $0 for a full shipment that went missing by Amazon.

Reimbursement ID: 17414704851

Case ID: 17250033471

Support is claiming the reimbursement amount is $0 because it got found later on, but the units added are from another shipment and not the one that they lost.

The new case we created is not even being responded by their support (17498893281), more than 3 weeks are passed.

We dont want to spam and create a support ticket with the same issue but it looks like there is no solution to this issue.

Is there a dedicated support or email available for missing inbound issues that we can contact?

Thanks

Gestisci ordini
Tag:Centro logistico, Spedizione
00
23 visualizzazioni
5 risposte
Rispondi
5 risposte
user profile
KJ_Amazon
In risposta al post di: Seller_uQ4Yx0oUHTLtq

Hello @Seller_uQ4Yx0oUHTLtq Thank you for sharing those case details with us.

I shared them with our partner team and asked them to take a look and determine if there is any path for you to dispute the decision you received in Case 17250033471.

KJ_Amazon

10
Segui questa discussione per ricevere notifiche sulle nuove attività
user profile
Seller_uQ4Yx0oUHTLtq

Reimbursed $0 for 150 missing units

Hello,

We were reimbursed $0 for a full shipment that went missing by Amazon.

Reimbursement ID: 17414704851

Case ID: 17250033471

Support is claiming the reimbursement amount is $0 because it got found later on, but the units added are from another shipment and not the one that they lost.

The new case we created is not even being responded by their support (17498893281), more than 3 weeks are passed.

We dont want to spam and create a support ticket with the same issue but it looks like there is no solution to this issue.

Is there a dedicated support or email available for missing inbound issues that we can contact?

Thanks

23 visualizzazioni
5 risposte
Gestisci ordini
Tag:Centro logistico, Spedizione
00
Rispondi
user profile
Seller_uQ4Yx0oUHTLtq

Reimbursed $0 for 150 missing units

Hello,

We were reimbursed $0 for a full shipment that went missing by Amazon.

Reimbursement ID: 17414704851

Case ID: 17250033471

Support is claiming the reimbursement amount is $0 because it got found later on, but the units added are from another shipment and not the one that they lost.

The new case we created is not even being responded by their support (17498893281), more than 3 weeks are passed.

We dont want to spam and create a support ticket with the same issue but it looks like there is no solution to this issue.

Is there a dedicated support or email available for missing inbound issues that we can contact?

Thanks

Gestisci ordini
Tag:Centro logistico, Spedizione
00
23 visualizzazioni
5 risposte
Rispondi
user profile

Reimbursed $0 for 150 missing units

di Seller_uQ4Yx0oUHTLtq

Hello,

We were reimbursed $0 for a full shipment that went missing by Amazon.

Reimbursement ID: 17414704851

Case ID: 17250033471

Support is claiming the reimbursement amount is $0 because it got found later on, but the units added are from another shipment and not the one that they lost.

The new case we created is not even being responded by their support (17498893281), more than 3 weeks are passed.

We dont want to spam and create a support ticket with the same issue but it looks like there is no solution to this issue.

Is there a dedicated support or email available for missing inbound issues that we can contact?

Thanks

Gestisci ordini
Tag:Centro logistico, Spedizione
00
23 visualizzazioni
5 risposte
Rispondi
5 risposte
5 risposte
Filtri rapidi
Ordina per
user profile
KJ_Amazon
In risposta al post di: Seller_uQ4Yx0oUHTLtq

Hello @Seller_uQ4Yx0oUHTLtq Thank you for sharing those case details with us.

I shared them with our partner team and asked them to take a look and determine if there is any path for you to dispute the decision you received in Case 17250033471.

KJ_Amazon

10
Segui questa discussione per ricevere notifiche sulle nuove attività
user profile
KJ_Amazon
In risposta al post di: Seller_uQ4Yx0oUHTLtq

Hello @Seller_uQ4Yx0oUHTLtq Thank you for sharing those case details with us.

I shared them with our partner team and asked them to take a look and determine if there is any path for you to dispute the decision you received in Case 17250033471.

KJ_Amazon

10
user profile
KJ_Amazon
In risposta al post di: Seller_uQ4Yx0oUHTLtq

Hello @Seller_uQ4Yx0oUHTLtq Thank you for sharing those case details with us.

I shared them with our partner team and asked them to take a look and determine if there is any path for you to dispute the decision you received in Case 17250033471.

KJ_Amazon

10
Rispondi
Segui questa discussione per ricevere notifiche sulle nuove attività