How to have a product review removed
I have a customer who received a product from the warehouse that was clearly not my product. As a result she gave me a 1 star review.
I have contacted brand support but they say the review cannot be removed and the customer cannot be contacted to resolve the problem due to Amazon's product review policy. This was clearly an error at the warehouse. Is there some way to tell support that this problem should be an exception to Amazon policy and 1) have the review removed, 2) contact the customer to let her know what happened?
If case a moderator can assist, the case number is 16599878021. I have asked support the same questions but my experience is that they can only repeat policy.
How to have a product review removed
I have a customer who received a product from the warehouse that was clearly not my product. As a result she gave me a 1 star review.
I have contacted brand support but they say the review cannot be removed and the customer cannot be contacted to resolve the problem due to Amazon's product review policy. This was clearly an error at the warehouse. Is there some way to tell support that this problem should be an exception to Amazon policy and 1) have the review removed, 2) contact the customer to let her know what happened?
If case a moderator can assist, the case number is 16599878021. I have asked support the same questions but my experience is that they can only repeat policy.
4 risposte
Quincy_Amazon
Hello @Seller_IOtVWGAmVeuRA
Thank you for your response and for providing that case ID number. I have looked into the case and I am confirming that I have escalated the case for additional review by the partner team. I will monitor for updates and will relay the same.
I have included some help pages below on customer product reviews, including how to report abuse for your reference if needed:
Regards,
Quincy_Amazon
