my account deactivated help
Hello,
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy: https://sellercentral.amazon.com/help/hub/reference/9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more: https://sellercentral.amazon.com/help/hub/reference/521.
How do I reactivate my account?
To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite). To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link (https://sellercentral.amazon.com/cu/contact-us/cmn/composite) to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
If you believe that the policy violation(s) that caused your account deactivation are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.
You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite or by selecting Account Health on the home screen of the Amazon seller app, on your iOS or Android device. The Account Health page shows how well your account is performing against the required performance metrics and the policies.
I do not have the UL test report, and upon checking, the cost for obtaining it is around $50,000. It is the brand's responsibility to provide this documentation, but we have contacted them, and they do not possess the necessary certificates. As a result, my account has been temporarily deactivated.
I need assistance with this matter. I have already deleted the listing and do not intend to sell the product again since the brand cannot provide the UL certification and testing report. What steps can I take to resolve this issue?
Thank you for your support.
my account deactivated help
Hello,
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy: https://sellercentral.amazon.com/help/hub/reference/9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more: https://sellercentral.amazon.com/help/hub/reference/521.
How do I reactivate my account?
To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite). To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link (https://sellercentral.amazon.com/cu/contact-us/cmn/composite) to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
If you believe that the policy violation(s) that caused your account deactivation are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.
You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite or by selecting Account Health on the home screen of the Amazon seller app, on your iOS or Android device. The Account Health page shows how well your account is performing against the required performance metrics and the policies.
I do not have the UL test report, and upon checking, the cost for obtaining it is around $50,000. It is the brand's responsibility to provide this documentation, but we have contacted them, and they do not possess the necessary certificates. As a result, my account has been temporarily deactivated.
I need assistance with this matter. I have already deleted the listing and do not intend to sell the product again since the brand cannot provide the UL certification and testing report. What steps can I take to resolve this issue?
Thank you for your support.
14 risposte
Seller_OvL8C4BJWiuS9
It is your responsibility to have all documentation necessary to sell when asked for it. It is not the brands' fault that you did not have this prior to listing. You still need to address the violation, simply deleting the listing does not solve the problem.
Seller_iobipI6xASRkh
@Seller_OvL8C4BJWiuS9is correct. Unfortunately, without the certifications you were selling something not permitted on Amazon and cannot prove it was compliant with laws. These should have been obtained before selling the product to which you are responsible for selling them.
Looking at the sales history and negative feedback with A to Z claims, it looks like there were warnings about the issues before it was flagged by Amazon.
Deleting the listings does not help, you need to provide the UL Test Report in order to fix the account. If you cannot provide this there is nothing anyone can do.
Also, everyone is employed here.
Emet_Amazon
Hello @Seller_XTq5B9ziYWxSH
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
Emet.
