Amazon don't remove a feedback which is totally a product review
Order ID: 113-7186236-2769869, case ID: 14739806971
Comment: I should have paid attention. This isn't a genuine Spirograph. The quality overall is poor.
Now the case can't be reopened, we have no way to contact Amazon service. Can Amazon help to check this feedback again? It should be removed.
@Quincy_Amazon
Amazon don't remove a feedback which is totally a product review
Order ID: 113-7186236-2769869, case ID: 14739806971
Comment: I should have paid attention. This isn't a genuine Spirograph. The quality overall is poor.
Now the case can't be reopened, we have no way to contact Amazon service. Can Amazon help to check this feedback again? It should be removed.
@Quincy_Amazon
18 risposte
Troy_Amazon
Hi @Seller_1GoNh8hFg9IXP,
Thank you for your post. I understand you are dealing with a feedback issue.
In most instances, after five business days, cases are closed and cannot be reopened. You may be able to create a new case in this instance, but please keep in mind that Amazon will only removed feedback under very specific circumstances. You can find further information about feedback removal by utilizing the following policy pages.
- Can Amazon remove buyer feedback
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
Seller_1GoNh8hFg9IXP
We want to review this case again. Please help me.
Seller_1GoNh8hFg9IXP
Please escalated this case internally. The entire feedback comment is a product review. It should be removed.
Seller_1GoNh8hFg9IXP
Please transfer this case to other team.
Seller_1GoNh8hFg9IXP
@Quincy_Amazon Could you please help me? Troy don't reply my message now.
Seller_1GoNh8hFg9IXP
Could you please help? @Tatiana_Amazon
Seller_1GoNh8hFg9IXP
Is that possible to check this issue for us? @Tatiana_Amazon
Seller_1GoNh8hFg9IXP
Could you please help me? @Tatiana_Amazon
