Account Made Inactive & No SIV links work
I received an email saying my account was made inactive for ‘an extended period of inactivity’ which is NOT correct. I’m waiting on multiple FBA shipments to arrive and have need inputting and updating information.
The first link directed me to add another payment method. Why? I absolutely didn’t need to do this…. But I did anyway.
That triggered a link saying I needed to complete another SIV process? I had already done this. It’s also saying ‘For your convenience, we have provided step-by-step instructions below to submit your documents for verification:’ NOT TRUE AT ALL. When I click the link it just takes me to me account overvier. All my help options have been disabled because my store is ‘inactive’. Any attempt to use a help option just takes me to my Inactive Store alert.
What is going on? Anytime I click continue to the store alert, it simply generates another ode to Le email saying I need to complete a SIV. Frankly I thought the emails looks like phishing. Or did someone hack my account? Nothing was wrong and I’ve been actively working with an Amazon consulting agency that has no answers either.
I have multiple shipments to 6 different FBA warehouse in route right now.
Account Made Inactive & No SIV links work
I received an email saying my account was made inactive for ‘an extended period of inactivity’ which is NOT correct. I’m waiting on multiple FBA shipments to arrive and have need inputting and updating information.
The first link directed me to add another payment method. Why? I absolutely didn’t need to do this…. But I did anyway.
That triggered a link saying I needed to complete another SIV process? I had already done this. It’s also saying ‘For your convenience, we have provided step-by-step instructions below to submit your documents for verification:’ NOT TRUE AT ALL. When I click the link it just takes me to me account overvier. All my help options have been disabled because my store is ‘inactive’. Any attempt to use a help option just takes me to my Inactive Store alert.
What is going on? Anytime I click continue to the store alert, it simply generates another ode to Le email saying I need to complete a SIV. Frankly I thought the emails looks like phishing. Or did someone hack my account? Nothing was wrong and I’ve been actively working with an Amazon consulting agency that has no answers either.
I have multiple shipments to 6 different FBA warehouse in route right now.
1 risposta
Roberto_Amazon
Hello! @Seller_OvhvSnkeNpyOJ
Thank you for using the Forums. My apologies for the delay on getting back to you, I reviewed your account and confirmed that your account was set to inactive due to limited activity in the last few months which includes the absence of new orders since the account was registered.
I know you had active shipments when this happened, and I am sorry this impacted your ability to use the account. I confirmed that your account is currently active after verifying the payment methods.
Regards,
Roberto
