Urgent Help Needed - Account Suspension and Inventory Destruction
@Winston_Amazon@Ezra_Amazon
My Amazon seller account was suspended due to an alleged inauthentic product claim. Despite providing conclusive evidence, including invoices and proof of sourcing directly from an authorized dealer, my appeals have been rejected.
Here's the documents that were included in our latest appeal.
1) Invoice from our supplier.
2) invoice from the brand to our supplier, which proves the direct relationship our supplier has with the brand.
3) Screenshot from the brands website indicating that our supplier is an authorized dealer.
4) The original stamped dealer agreement that our supplier signed along with the brand's signature as well, which proves once again that our supplier is an authorized dealer.
5) wire receipt, which proves that we paid our supplier for the goods.
6) Images taken by our supplier of the goods at our suppliers place, prior to shipping it to us.
7)The customs entry form which includes the tracking number, and proves that this shipment was imported by our company.
Despite the overwhelming evidence Amazon has notified me that our inventory will be destroyed in15 days, And they keep my account suspended.
I kindly request if the Mods can take a look at my appeals and guide me with this. From my side it appears that Amazon is not even reviewing my appeals, as it appears to be automatically rejected over and over again.
Any help would be greatly appreciated.
Urgent Help Needed - Account Suspension and Inventory Destruction
@Winston_Amazon@Ezra_Amazon
My Amazon seller account was suspended due to an alleged inauthentic product claim. Despite providing conclusive evidence, including invoices and proof of sourcing directly from an authorized dealer, my appeals have been rejected.
Here's the documents that were included in our latest appeal.
1) Invoice from our supplier.
2) invoice from the brand to our supplier, which proves the direct relationship our supplier has with the brand.
3) Screenshot from the brands website indicating that our supplier is an authorized dealer.
4) The original stamped dealer agreement that our supplier signed along with the brand's signature as well, which proves once again that our supplier is an authorized dealer.
5) wire receipt, which proves that we paid our supplier for the goods.
6) Images taken by our supplier of the goods at our suppliers place, prior to shipping it to us.
7)The customs entry form which includes the tracking number, and proves that this shipment was imported by our company.
Despite the overwhelming evidence Amazon has notified me that our inventory will be destroyed in15 days, And they keep my account suspended.
I kindly request if the Mods can take a look at my appeals and guide me with this. From my side it appears that Amazon is not even reviewing my appeals, as it appears to be automatically rejected over and over again.
Any help would be greatly appreciated.
17 risposte
Seller_ZVAz3d5lZuGid
Not that it is much help, but there have been a few posts recently where people have experienced the same scenario - fully brand registered, all supplier documents provided etc. Obviously something going wrong with Amazon's set up of the bots.
Seller_uUWilxmVKevJC
I spoke with the Account Health department to understand why my appeals were being rejected. The representative shared notes from the Seller Performance team, stating that they couldn't verify my supplier because they didn't receive a response to their calls and WhatsApp messages.
However, I've contacted my supplier, and they've confirmed that they didn't receive any calls or messages from Amazon. In fact, they're eager to cooperate with Amazon and provide necessary information to resolve this issue. They've asked me to request that Amazon contact them directly, as they're willing to provide all necessary details.
This raises concerns about the verification process and communication breakdown. I hope a moderator can look into this and help resolve the issue. Amazon, please work with us sellers to ensure a fair and transparent process!
Seller_uUWilxmVKevJC
Here's our latest Case ID: 10197200552
Seller_uUWilxmVKevJC
Any Mods available to shed some light here?
Seller_uUWilxmVKevJC
This issue was still not resolved, any help would be greatly appreciated.
Sarah_Amzn
Hello @Seller_uUWilxmVKevJC,
Thank you for posting on Forums!
I'm Sarah with Amazon.
I checked with the partner team and I was informed that the inventory was eligible for removal. Did you manage to create the removal order?
Kind regards,
Sarah.
Seller_chy5fCStE8sIz
If you are in the UK marketplace, Unlike the USA marketplace, you still have the chance of activation.
Post your deactivation email notification (remove personal info).
We recently got activated after being deactivated due to Authenticity for more than 6 months.
Seller_uUWilxmVKevJC
@Sarah_Amzn
My account is still suspended, please review my appeal and see why amazon agreed that our goods are authentic, however, they're still not reactivating our account!
Seller_uUWilxmVKevJC
@Sarah_Amzn I responded to your message 3 weeks ago, and I haven't heard back.
Were you able to take a deeper look into our account suspension?
