Amazon have held over £186k for 3 months now and it seems they have clueless people in charge of there KYC team, We are an isle of man company and we have paid all of our VAT on time every quarter and accurately, The isle of man is part of the UK for VAT and customs purposes a simple call to HMRC or the Isle of man Vat office would confirm that there is a very long standing agreement between the 2 jurisdictions and if you simply google The Isle of Man is part of the UK for VAT then if you click on the link headed VATPOSG2300 - Background: territory of the United Kingdom you will see the facts.

Territory of the UK

The United Kingdom consists of Great Britain (England, Scotland and Wales), Northern Ireland and the waters within 12 nautical miles of the coastline. It does not include the Isle of Man or the Channel Islands, the position of which are as follows

Isle of Man – although outside the UK, it is treated as part of the UK for VAT purposes and VAT is chargeable under Manx law which generally parallels UK legislation.

Channel Islands – they are outside both the UK and the EU for VAT purposes (there is no VAT in the Channel Islands).

Great Britain includes the Territorial seas around Northern Ireland (Section 40B(6) of the Taxation (Cross-border Trade) Act 2020).

Amazon only reply sending us a generic email and it is always the same so they must be using AI or very cheap uneducated labor most likely the latter as when you do get to speak to someone they have no clue about anything and there english speaking is so poor and limited even though this is amazon.co.uk its extremely frustrating.

They are saying that we have to pay historical VAT from Jan 2021 until now equating to over £317k which we have already paid to the VAT office but we can keep selling on amazon (so kind of you btw) and they will keep our funds and we will only be able to withdraw funds when the £317k they say is owed but has already been paid is paid off.

They think they are bigger then HMRC I should only have to verify my information to HMRC and the Isle of man customs and excise not amazon a company thats all they are they are not a government just a very big company that clearly gets away with this madness. I have suppliers to pay rent staff TAX and have just paid my VAT return of over £40k for the quarter just gone and now Amazon they say I have to pay it all again. Surely they can ring the VAT office and ask a simple question has this company paid its VAT to date a simple yes or no is all they need from HMRC.

Amazon you are ruining the lives of many sellers that have helped you become richer and richer over the last few decades and you clearly do not care. A generic response is not acceptable and you can't even ring them to talk or educate them as they clearly need educating on UK VAT and Law when it comes to the UK and the Isle of man.