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Seller_XftrYZm8ISJrK

Refund System Error? Our custome can't receive our refund.

Hi everyone, we suffered a strange issue, we already refunded our customer 2 months ago.

But our customer contacted us many times and stated that he didn't receive any refund from us.

We received the mail from Amazon and the refund is already successful, then we let our customer contact Amazon Service or their bank company for further issues, but he insisted that he didn't receive any refund.

That's interesting! Is Amazon's refund system wrong? Or is our customer a liar?

Could you check the refund for this order: 206-1840113-5766707? @Sarah_Amzn@Julia_Amzn@Jessica_Amazon_

270 visualizzazioni
7 risposte
Gestisci esperienza di acquisto degli acquirenti
Tag:Cliente, Messaggi acquirente, Reclamo dalla A alla Z, Rimborsi, Spedizione reso
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user profile
Seller_XftrYZm8ISJrK

Refund System Error? Our custome can't receive our refund.

Hi everyone, we suffered a strange issue, we already refunded our customer 2 months ago.

But our customer contacted us many times and stated that he didn't receive any refund from us.

We received the mail from Amazon and the refund is already successful, then we let our customer contact Amazon Service or their bank company for further issues, but he insisted that he didn't receive any refund.

That's interesting! Is Amazon's refund system wrong? Or is our customer a liar?

Could you check the refund for this order: 206-1840113-5766707? @Sarah_Amzn@Julia_Amzn@Jessica_Amazon_

Gestisci esperienza di acquisto degli acquirenti
Tag:Cliente, Messaggi acquirente, Reclamo dalla A alla Z, Rimborsi, Spedizione reso
00
270 visualizzazioni
7 risposte
Rispondi
7 risposte
user profile
Seller_mS10UjVYuuGor
In risposta al post di: Seller_XftrYZm8ISJrK

If the item was cancelled before dispatch then no payment would have been taken so there will be nothing to refund.

Beyond that if you have refunded the order then the customer needs to contact Amazon customer services as Amazon were the one's who took any payment, not you.

If the customer is unwilling to contact Amazon customer services it would suggest they are trying it on.

50
user profile
Sakura_Amazon_
In risposta al post di: Seller_XftrYZm8ISJrK

Hello @Seller_XftrYZm8ISJrK,

Thank you for bringing this topic here.

user profile
Seller_mS10UjVYuuGor
Beyond that if you have refunded the order then the customer needs to contact Amazon customer services as Amazon were the one's who took any payment, not you.
Visualizza post

As mentioned by @Seller_mS10UjVYuuGor, the buyer should contact the Customer Service to review it as stated in this Help Page for the Buyers:

Refunds> Late Refunds

"You can check the status of your refund in Your Account on the order summary page.

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us."

user profile
Seller_XftrYZm8ISJrK

He also said he had contacted Amazon service and his bank. That's the strangest point.

Visualizza post

Do you know what the answer of the customer service was?

Regards,

Sakura

10
Segui questa discussione per ricevere notifiche sulle nuove attività
user profile
Seller_XftrYZm8ISJrK

Refund System Error? Our custome can't receive our refund.

Hi everyone, we suffered a strange issue, we already refunded our customer 2 months ago.

But our customer contacted us many times and stated that he didn't receive any refund from us.

We received the mail from Amazon and the refund is already successful, then we let our customer contact Amazon Service or their bank company for further issues, but he insisted that he didn't receive any refund.

That's interesting! Is Amazon's refund system wrong? Or is our customer a liar?

Could you check the refund for this order: 206-1840113-5766707? @Sarah_Amzn@Julia_Amzn@Jessica_Amazon_

270 visualizzazioni
7 risposte
Gestisci esperienza di acquisto degli acquirenti
Tag:Cliente, Messaggi acquirente, Reclamo dalla A alla Z, Rimborsi, Spedizione reso
00
Rispondi
user profile
Seller_XftrYZm8ISJrK

Refund System Error? Our custome can't receive our refund.

Hi everyone, we suffered a strange issue, we already refunded our customer 2 months ago.

But our customer contacted us many times and stated that he didn't receive any refund from us.

We received the mail from Amazon and the refund is already successful, then we let our customer contact Amazon Service or their bank company for further issues, but he insisted that he didn't receive any refund.

That's interesting! Is Amazon's refund system wrong? Or is our customer a liar?

Could you check the refund for this order: 206-1840113-5766707? @Sarah_Amzn@Julia_Amzn@Jessica_Amazon_

Gestisci esperienza di acquisto degli acquirenti
Tag:Cliente, Messaggi acquirente, Reclamo dalla A alla Z, Rimborsi, Spedizione reso
00
270 visualizzazioni
7 risposte
Rispondi
user profile

Refund System Error? Our custome can't receive our refund.

di Seller_XftrYZm8ISJrK

Hi everyone, we suffered a strange issue, we already refunded our customer 2 months ago.

But our customer contacted us many times and stated that he didn't receive any refund from us.

We received the mail from Amazon and the refund is already successful, then we let our customer contact Amazon Service or their bank company for further issues, but he insisted that he didn't receive any refund.

That's interesting! Is Amazon's refund system wrong? Or is our customer a liar?

Could you check the refund for this order: 206-1840113-5766707? @Sarah_Amzn@Julia_Amzn@Jessica_Amazon_

Gestisci esperienza di acquisto degli acquirenti
Tag:Cliente, Messaggi acquirente, Reclamo dalla A alla Z, Rimborsi, Spedizione reso
00
270 visualizzazioni
7 risposte
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user profile
Seller_mS10UjVYuuGor
In risposta al post di: Seller_XftrYZm8ISJrK

If the item was cancelled before dispatch then no payment would have been taken so there will be nothing to refund.

Beyond that if you have refunded the order then the customer needs to contact Amazon customer services as Amazon were the one's who took any payment, not you.

If the customer is unwilling to contact Amazon customer services it would suggest they are trying it on.

50
user profile
Sakura_Amazon_
In risposta al post di: Seller_XftrYZm8ISJrK

Hello @Seller_XftrYZm8ISJrK,

Thank you for bringing this topic here.

user profile
Seller_mS10UjVYuuGor
Beyond that if you have refunded the order then the customer needs to contact Amazon customer services as Amazon were the one's who took any payment, not you.
Visualizza post

As mentioned by @Seller_mS10UjVYuuGor, the buyer should contact the Customer Service to review it as stated in this Help Page for the Buyers:

Refunds> Late Refunds

"You can check the status of your refund in Your Account on the order summary page.

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us."

user profile
Seller_XftrYZm8ISJrK

He also said he had contacted Amazon service and his bank. That's the strangest point.

Visualizza post

Do you know what the answer of the customer service was?

Regards,

Sakura

10
Segui questa discussione per ricevere notifiche sulle nuove attività
user profile
Seller_mS10UjVYuuGor
In risposta al post di: Seller_XftrYZm8ISJrK

If the item was cancelled before dispatch then no payment would have been taken so there will be nothing to refund.

Beyond that if you have refunded the order then the customer needs to contact Amazon customer services as Amazon were the one's who took any payment, not you.

If the customer is unwilling to contact Amazon customer services it would suggest they are trying it on.

50
user profile
Seller_mS10UjVYuuGor
In risposta al post di: Seller_XftrYZm8ISJrK

If the item was cancelled before dispatch then no payment would have been taken so there will be nothing to refund.

Beyond that if you have refunded the order then the customer needs to contact Amazon customer services as Amazon were the one's who took any payment, not you.

If the customer is unwilling to contact Amazon customer services it would suggest they are trying it on.

50
Rispondi
user profile
Sakura_Amazon_
In risposta al post di: Seller_XftrYZm8ISJrK

Hello @Seller_XftrYZm8ISJrK,

Thank you for bringing this topic here.

user profile
Seller_mS10UjVYuuGor
Beyond that if you have refunded the order then the customer needs to contact Amazon customer services as Amazon were the one's who took any payment, not you.
Visualizza post

As mentioned by @Seller_mS10UjVYuuGor, the buyer should contact the Customer Service to review it as stated in this Help Page for the Buyers:

Refunds> Late Refunds

"You can check the status of your refund in Your Account on the order summary page.

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us."

user profile
Seller_XftrYZm8ISJrK

He also said he had contacted Amazon service and his bank. That's the strangest point.

Visualizza post

Do you know what the answer of the customer service was?

Regards,

Sakura

10
user profile
Sakura_Amazon_
In risposta al post di: Seller_XftrYZm8ISJrK

Hello @Seller_XftrYZm8ISJrK,

Thank you for bringing this topic here.

user profile
Seller_mS10UjVYuuGor
Beyond that if you have refunded the order then the customer needs to contact Amazon customer services as Amazon were the one's who took any payment, not you.
Visualizza post

As mentioned by @Seller_mS10UjVYuuGor, the buyer should contact the Customer Service to review it as stated in this Help Page for the Buyers:

Refunds> Late Refunds

"You can check the status of your refund in Your Account on the order summary page.

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us."

user profile
Seller_XftrYZm8ISJrK

He also said he had contacted Amazon service and his bank. That's the strangest point.

Visualizza post

Do you know what the answer of the customer service was?

Regards,

Sakura

10
Rispondi
Segui questa discussione per ricevere notifiche sulle nuove attività