No Common Sense Policy on Amazon Seller Feedback
Where is the common sense in the Amazon Seller Feedback Policy when a buyer can place an order on Amazon, then cancel it, and then leave Negative Feedback with commeint saying they cancelled the order? This only makes sense in the Amazon world!
No Common Sense Policy on Amazon Seller Feedback
Where is the common sense in the Amazon Seller Feedback Policy when a buyer can place an order on Amazon, then cancel it, and then leave Negative Feedback with commeint saying they cancelled the order? This only makes sense in the Amazon world!
0 risposte
Seller_Qbd0RsfZFEZBY
There is no such thing as common sense.
Common sense would tell you that each individual is a product of thier experiances. Good decisions being based on knowledge and data then separate individuals would make different best decisions.
Thus making "common sense" subjective which would kinda negate the common part.
Seller_Qbd0RsfZFEZBY
You stated the feedback was that the order was cancelled? Sounds like the buyer is unfamiliar with the system
Seller_Qbd0RsfZFEZBY
Buyer familiarity is not a requisit for feedback nor one of the four reasons for feedback removal so it is not logical for it to be removed.
Seller_N1gTSljSnOAA4
My only negative feedback for nearly 2 years is for this exact reason; Very frustrating!
Stevie_Amazon
Hi there @Seller_7M6MkXTVapNgA,
Thank you for utilizing the Seller Forums!
I want you to know the moderating team and I have seen your post. I am going to forward your information to a Community Manager who specializes in this topic in order to provide you the best support.
All the best,
Stevie
Seller_WsdULSSIajCRd
By design, Amazon does not encourage "thinking for yourself" in any of the lower levels of support and doing it is a good way to get fired, either by taking to long to resolve tickets (because it takes more time to solve a problem vs. closing the ticket with a copy paste) or you get caught thinking for yourself.
It is a box checking type of system, and the people that put it in place rarely review their own processes for improvements unless someone high up requires it. And as you can imagine, there is no incentive system for people to appeal to upper management on a sellers behalf.
Seller_GSvo7433XTsUt
yes, agree - the Amazon feedback policy not make sense
Seller_z2QNoPZSaJ0cV
Frankly, we've been telling Amazon for months now that their feedback policy needs a complete overhaul. The problems are experienced by all sellers alike, and there is rarely if ever any recourse other than to live with it. It's demoralizing to staff who work hard to keep good customer service ratings and performance only to have them ruined by a buyer leaving a "1" because they didn't like the item. We've even had negative feedback for products we didn't sell because the buyer mixed up orders. Atrocious. And still, no changes forthcoming from Amazon. To us, it only suggests they don't care about 3rd party sellers. And have you noticed, negative feedback for Amazon-sold products only gets deleted.
Seller_iBBg2u3RlFGBY
agreed. thats just as bad as my latest feedback: when customers leave a feedback to the wrong seller (describes an item that isn't mine), but reaching out to them and dont hear back and somehow can't be removed? awesome!
Seller_ThDmRrWvUtbTW
I know that it matters, but I have done my best to stop caring about feedback. I will continue to follow policy and doing what is right to keep prices down for all buyers.
