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Seller_HXbfcPW3cUyW6

OTP issues

I am having issues with not receiving an OTP To my phone number for some reason. I requested to to get my account back by turning off OTP but they never emailed me back about turning it off. And for some reason they aren’t calling me back when I request and when I send an email request they said we have closed this case due to my account being deactivated. I don’t understand how do I contact Amazon about this issue? Please someone help, my number works fine and I can’t activate my account unless OTP is off.

403 visualizzazioni
17 risposte
Tag:Disattivato, In sospeso, Supporto ai partner di vendita
30
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user profile
Seller_HXbfcPW3cUyW6

OTP issues

I am having issues with not receiving an OTP To my phone number for some reason. I requested to to get my account back by turning off OTP but they never emailed me back about turning it off. And for some reason they aren’t calling me back when I request and when I send an email request they said we have closed this case due to my account being deactivated. I don’t understand how do I contact Amazon about this issue? Please someone help, my number works fine and I can’t activate my account unless OTP is off.

Tag:Disattivato, In sospeso, Supporto ai partner di vendita
30
403 visualizzazioni
17 risposte
Rispondi
17 risposte
user profile
Seller_k2X0L9mVRT0pW
In risposta al post di: Seller_HXbfcPW3cUyW6

Amazon require every account to have OTP set up so either you nor Amazon themselves can switch it off.

01
user profile
Seller_58y2FhNkywdyp
In risposta al post di: Seller_HXbfcPW3cUyW6

ask for the telephone call option when the otp prompt comes up and then they send a text!

10
user profile
Seller_AVteysPitiEJq
In risposta al post di: Seller_HXbfcPW3cUyW6

I wish they would stop this with recognised devices - it's a complete pain

30
user profile
Seller_IueLYzgVB31T0
In risposta al post di: Seller_HXbfcPW3cUyW6

Hi, if you don't already use it - download & set up an Authenticator app for when the OTP doesn't arrive. It has helped me out several times over the past 12 months or so.

10
user profile
Seller_nRhZxElkqUPAM
In risposta al post di: Seller_HXbfcPW3cUyW6

We are being bombarded with OTP requests recently. Every time we do a refund it wants an OTP.

Perhaps theres a tracking cookie that needs to be cleared? I noticed this happened started after the last major seller central revision.

Thanks

50
user profile
Seller_A24clg85itY3s
In risposta al post di: Seller_HXbfcPW3cUyW6

For a couple of weeks, I've been experiencing similar issues. What a pain!

Amazon has been logging me out multiple times a day, especially when processing refunds. The OTPs weren't coming through (SMS/calls). As further noticed, the Chrome OTP extension seemed to be generating invalid codes, so its presence is now questionable.

(!) Today, the solution was found: linking Amazon to the Google Authenticator app on the phone. Codes are always available and work flawlessly. While this doesn't prevent frequent logouts, it allows to log back in easily without any hassle.

10
user profile
Seller_uK2aGVnqbtliE
In risposta al post di: Seller_HXbfcPW3cUyW6

I too am constantly asked for an OTP. I tried to switch this off but all that happened is that Amazon now refuses to let me give my landline (which of course is the most robust) as a backup recipient of the OTP. Any help in reinstating this would be good as I live in fear of something happening to my mobile..

10
user profile
Seller_JXs09QzthYffM
In risposta al post di: Seller_HXbfcPW3cUyW6

Did you get this resolved ? I've been having the same issue for the last week or more. Every 10 minutes it displays a error page then boots me out and requests OTP. I'm having to enter them many many times a day . Its always when I got to issue a refund.

I've open a case with Amazon about it

11
user profile
Seller_XJW948XQxw3t7
In risposta al post di: Seller_HXbfcPW3cUyW6

same issue here, we are being logged out every time we try and issue a refund, not ideal at the busiest time of year for returns & refunds. Any news on this @JiAlex_Amazon@Spencer_Amazon

10
Segui questa discussione per ricevere notifiche sulle nuove attività
user profile
Seller_HXbfcPW3cUyW6

OTP issues

I am having issues with not receiving an OTP To my phone number for some reason. I requested to to get my account back by turning off OTP but they never emailed me back about turning it off. And for some reason they aren’t calling me back when I request and when I send an email request they said we have closed this case due to my account being deactivated. I don’t understand how do I contact Amazon about this issue? Please someone help, my number works fine and I can’t activate my account unless OTP is off.

403 visualizzazioni
17 risposte
Tag:Disattivato, In sospeso, Supporto ai partner di vendita
30
Rispondi
user profile
Seller_HXbfcPW3cUyW6

OTP issues

I am having issues with not receiving an OTP To my phone number for some reason. I requested to to get my account back by turning off OTP but they never emailed me back about turning it off. And for some reason they aren’t calling me back when I request and when I send an email request they said we have closed this case due to my account being deactivated. I don’t understand how do I contact Amazon about this issue? Please someone help, my number works fine and I can’t activate my account unless OTP is off.

Tag:Disattivato, In sospeso, Supporto ai partner di vendita
30
403 visualizzazioni
17 risposte
Rispondi
user profile

OTP issues

di Seller_HXbfcPW3cUyW6

I am having issues with not receiving an OTP To my phone number for some reason. I requested to to get my account back by turning off OTP but they never emailed me back about turning it off. And for some reason they aren’t calling me back when I request and when I send an email request they said we have closed this case due to my account being deactivated. I don’t understand how do I contact Amazon about this issue? Please someone help, my number works fine and I can’t activate my account unless OTP is off.

Tag:Disattivato, In sospeso, Supporto ai partner di vendita
30
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17 risposte
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user profile
Seller_k2X0L9mVRT0pW
In risposta al post di: Seller_HXbfcPW3cUyW6

Amazon require every account to have OTP set up so either you nor Amazon themselves can switch it off.

01
user profile
Seller_58y2FhNkywdyp
In risposta al post di: Seller_HXbfcPW3cUyW6

ask for the telephone call option when the otp prompt comes up and then they send a text!

10
user profile
Seller_AVteysPitiEJq
In risposta al post di: Seller_HXbfcPW3cUyW6

I wish they would stop this with recognised devices - it's a complete pain

30
user profile
Seller_IueLYzgVB31T0
In risposta al post di: Seller_HXbfcPW3cUyW6

Hi, if you don't already use it - download & set up an Authenticator app for when the OTP doesn't arrive. It has helped me out several times over the past 12 months or so.

10
user profile
Seller_nRhZxElkqUPAM
In risposta al post di: Seller_HXbfcPW3cUyW6

We are being bombarded with OTP requests recently. Every time we do a refund it wants an OTP.

Perhaps theres a tracking cookie that needs to be cleared? I noticed this happened started after the last major seller central revision.

Thanks

50
user profile
Seller_A24clg85itY3s
In risposta al post di: Seller_HXbfcPW3cUyW6

For a couple of weeks, I've been experiencing similar issues. What a pain!

Amazon has been logging me out multiple times a day, especially when processing refunds. The OTPs weren't coming through (SMS/calls). As further noticed, the Chrome OTP extension seemed to be generating invalid codes, so its presence is now questionable.

(!) Today, the solution was found: linking Amazon to the Google Authenticator app on the phone. Codes are always available and work flawlessly. While this doesn't prevent frequent logouts, it allows to log back in easily without any hassle.

10
user profile
Seller_uK2aGVnqbtliE
In risposta al post di: Seller_HXbfcPW3cUyW6

I too am constantly asked for an OTP. I tried to switch this off but all that happened is that Amazon now refuses to let me give my landline (which of course is the most robust) as a backup recipient of the OTP. Any help in reinstating this would be good as I live in fear of something happening to my mobile..

10
user profile
Seller_JXs09QzthYffM
In risposta al post di: Seller_HXbfcPW3cUyW6

Did you get this resolved ? I've been having the same issue for the last week or more. Every 10 minutes it displays a error page then boots me out and requests OTP. I'm having to enter them many many times a day . Its always when I got to issue a refund.

I've open a case with Amazon about it

11
user profile
Seller_XJW948XQxw3t7
In risposta al post di: Seller_HXbfcPW3cUyW6

same issue here, we are being logged out every time we try and issue a refund, not ideal at the busiest time of year for returns & refunds. Any news on this @JiAlex_Amazon@Spencer_Amazon

10
Segui questa discussione per ricevere notifiche sulle nuove attività
user profile
Seller_k2X0L9mVRT0pW
In risposta al post di: Seller_HXbfcPW3cUyW6

Amazon require every account to have OTP set up so either you nor Amazon themselves can switch it off.

01
user profile
Seller_k2X0L9mVRT0pW
In risposta al post di: Seller_HXbfcPW3cUyW6

Amazon require every account to have OTP set up so either you nor Amazon themselves can switch it off.

01
Rispondi
user profile
Seller_58y2FhNkywdyp
In risposta al post di: Seller_HXbfcPW3cUyW6

ask for the telephone call option when the otp prompt comes up and then they send a text!

10
user profile
Seller_58y2FhNkywdyp
In risposta al post di: Seller_HXbfcPW3cUyW6

ask for the telephone call option when the otp prompt comes up and then they send a text!

10
Rispondi
user profile
Seller_AVteysPitiEJq
In risposta al post di: Seller_HXbfcPW3cUyW6

I wish they would stop this with recognised devices - it's a complete pain

30
user profile
Seller_AVteysPitiEJq
In risposta al post di: Seller_HXbfcPW3cUyW6

I wish they would stop this with recognised devices - it's a complete pain

30
Rispondi
user profile
Seller_IueLYzgVB31T0
In risposta al post di: Seller_HXbfcPW3cUyW6

Hi, if you don't already use it - download & set up an Authenticator app for when the OTP doesn't arrive. It has helped me out several times over the past 12 months or so.

10
user profile
Seller_IueLYzgVB31T0
In risposta al post di: Seller_HXbfcPW3cUyW6

Hi, if you don't already use it - download & set up an Authenticator app for when the OTP doesn't arrive. It has helped me out several times over the past 12 months or so.

10
Rispondi
user profile
Seller_nRhZxElkqUPAM
In risposta al post di: Seller_HXbfcPW3cUyW6

We are being bombarded with OTP requests recently. Every time we do a refund it wants an OTP.

Perhaps theres a tracking cookie that needs to be cleared? I noticed this happened started after the last major seller central revision.

Thanks

50
user profile
Seller_nRhZxElkqUPAM
In risposta al post di: Seller_HXbfcPW3cUyW6

We are being bombarded with OTP requests recently. Every time we do a refund it wants an OTP.

Perhaps theres a tracking cookie that needs to be cleared? I noticed this happened started after the last major seller central revision.

Thanks

50
Rispondi
user profile
Seller_A24clg85itY3s
In risposta al post di: Seller_HXbfcPW3cUyW6

For a couple of weeks, I've been experiencing similar issues. What a pain!

Amazon has been logging me out multiple times a day, especially when processing refunds. The OTPs weren't coming through (SMS/calls). As further noticed, the Chrome OTP extension seemed to be generating invalid codes, so its presence is now questionable.

(!) Today, the solution was found: linking Amazon to the Google Authenticator app on the phone. Codes are always available and work flawlessly. While this doesn't prevent frequent logouts, it allows to log back in easily without any hassle.

10
user profile
Seller_A24clg85itY3s
In risposta al post di: Seller_HXbfcPW3cUyW6

For a couple of weeks, I've been experiencing similar issues. What a pain!

Amazon has been logging me out multiple times a day, especially when processing refunds. The OTPs weren't coming through (SMS/calls). As further noticed, the Chrome OTP extension seemed to be generating invalid codes, so its presence is now questionable.

(!) Today, the solution was found: linking Amazon to the Google Authenticator app on the phone. Codes are always available and work flawlessly. While this doesn't prevent frequent logouts, it allows to log back in easily without any hassle.

10
Rispondi
user profile
Seller_uK2aGVnqbtliE
In risposta al post di: Seller_HXbfcPW3cUyW6

I too am constantly asked for an OTP. I tried to switch this off but all that happened is that Amazon now refuses to let me give my landline (which of course is the most robust) as a backup recipient of the OTP. Any help in reinstating this would be good as I live in fear of something happening to my mobile..

10
user profile
Seller_uK2aGVnqbtliE
In risposta al post di: Seller_HXbfcPW3cUyW6

I too am constantly asked for an OTP. I tried to switch this off but all that happened is that Amazon now refuses to let me give my landline (which of course is the most robust) as a backup recipient of the OTP. Any help in reinstating this would be good as I live in fear of something happening to my mobile..

10
Rispondi
user profile
Seller_JXs09QzthYffM
In risposta al post di: Seller_HXbfcPW3cUyW6

Did you get this resolved ? I've been having the same issue for the last week or more. Every 10 minutes it displays a error page then boots me out and requests OTP. I'm having to enter them many many times a day . Its always when I got to issue a refund.

I've open a case with Amazon about it

11
user profile
Seller_JXs09QzthYffM
In risposta al post di: Seller_HXbfcPW3cUyW6

Did you get this resolved ? I've been having the same issue for the last week or more. Every 10 minutes it displays a error page then boots me out and requests OTP. I'm having to enter them many many times a day . Its always when I got to issue a refund.

I've open a case with Amazon about it

11
Rispondi
user profile
Seller_XJW948XQxw3t7
In risposta al post di: Seller_HXbfcPW3cUyW6

same issue here, we are being logged out every time we try and issue a refund, not ideal at the busiest time of year for returns & refunds. Any news on this @JiAlex_Amazon@Spencer_Amazon

10
user profile
Seller_XJW948XQxw3t7
In risposta al post di: Seller_HXbfcPW3cUyW6

same issue here, we are being logged out every time we try and issue a refund, not ideal at the busiest time of year for returns & refunds. Any news on this @JiAlex_Amazon@Spencer_Amazon

10
Rispondi
Segui questa discussione per ricevere notifiche sulle nuove attività