Amazon doesn't accept its own invoice sold by a third party
i first got deactivation email on 2 ASINs. One of them was sold and shipped by amazon the other was sold by a third party(the brand owner) and shipped by amazon. I sent amazon the invoices i got from amazon.com . They accepted the one sold by amazon but they keep rejecting the one sold by the brand itself and they send me the following email:
You need to send us the following information for the items listed below:
Copies of invoices or receipts from your supplier issued in the last 365 days and before 10/09/2024.
-- These documents should reflect your sales volume during the last 365 days.
-- Include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. The total allowed attachment size is 10MB.
ASIN: B0BVV8BNYJ
Title: ANUA Heartleaf Quercetinol Pore Deep Cleansing Foam, 5.07 fl oz (150 ml)
why this happens? Why one sold by amazon is accepted but this one? What kind of invoice i need for this?
Amazon doesn't accept its own invoice sold by a third party
i first got deactivation email on 2 ASINs. One of them was sold and shipped by amazon the other was sold by a third party(the brand owner) and shipped by amazon. I sent amazon the invoices i got from amazon.com . They accepted the one sold by amazon but they keep rejecting the one sold by the brand itself and they send me the following email:
You need to send us the following information for the items listed below:
Copies of invoices or receipts from your supplier issued in the last 365 days and before 10/09/2024.
-- These documents should reflect your sales volume during the last 365 days.
-- Include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. The total allowed attachment size is 10MB.
ASIN: B0BVV8BNYJ
Title: ANUA Heartleaf Quercetinol Pore Deep Cleansing Foam, 5.07 fl oz (150 ml)
why this happens? Why one sold by amazon is accepted but this one? What kind of invoice i need for this?
36 risposte
Seller_ZVAz3d5lZuGid
As far as I know (and I may be wrong), but Amazon do not allow items bought on Amazon to be re-sold on the site. I assume it would not be a proper, full invoice, but simply a receipt, which is not acceptable.
Seller_ZJhFeE3tNKzfh
As above - you actually got lucky that someone accepted a recepit of an item purchased off amazon.
They don't accept it. If you've been deacrtived , write a plan of action that outlines you'll stop this method and you'll purchase good from valid supply chains (wholesalers and or manufacturers).
Seller_ki9CDMD9M6QlP
No guys! I just talked to a representative on the phone and he said they accept it but I sent an order confirmation instead of an invoice. If I send an invoice there is no problem. I am attaching now what I send them , please mods have a look at this and tell me what is wrong with these? I circled the page how I get this invoice too.
For buying products from Amazon you can check what a reseller certificate is in USA! I don't buy from amazon and sell them directly to customers. I buy them and send them to my own fulfillment center then they label the products for me and send to amazon FBA. this is allowed
Seller_mS10UjVYuuGor
Are you selling in the US or UK?
From what you've presented the rules seem different in the US as Amazon.co.uk do not accept Amazon invoices.
Seller_ki9CDMD9M6QlP
%100 I would like to do this? Because in this business model I spend lots of money and in some cases I can't even sell the products because my costs are high including logistics. Actually I don't know how to find wholesalers or distributors directly in UK. if I can find some why should I try products which wait at the amazon warehouses for 3-4 months. By the way, what happens if I choose the second option below that says I am aware of the violation and proceed? will It reactivate my account immediately and won't impact my account health?
Seller_gpqqZ5FYuNK50
Sold by Amazon they can verify it. Sold by a random third party seller they can’t verify it is genuine. Some huge companies selling on Amazon they may accept but would have been better to buy off them direct for Invoice purposes.
If you bought something off Amazon sold by an individual with 2 feedback or something not sure why you would think Amazon would accept that.
FYI if you didn’t know tonnes of sellers sell counterfeits on Amazon (in UK anyway) I could literally find you 40 now in in 5mins , so the item you bought may actually not be genuine what you bought.
Amazon only stops selling counterfeits if a buyer or a certain amount of buyers claim it is.
Sometimes even if the manufacturer complains they still won’t take any action.
Even if a brand owner proves it is counterfeit, Amazons algorithms will say they are lying so they continue to sell fakes for months
Seller_gQ0c6kCtoX2ON
You absolutely should do your due diligence on all purchases. Pleading ignorance or deferring blame when the doodoo hits the fan will get you nowhere towards reinstatement
Seller_ki9CDMD9M6QlP
what should i do in this case now?
Seller_ZJhFeE3tNKzfh
sell that particular line elsewhere
Seller_ki9CDMD9M6QlP
as i said before i sold it and i m not planning to sell again. my problem is to reinstating my account. products were sold out months ago
Seller_ZJhFeE3tNKzfh
have you put together a plan of action explaining that you were unaware of amazons policy on purchasing from Amazon to sell on Amazon and that you have now sourced from valid wholesalers
Seller_ki9CDMD9M6QlP
They didn't ask me for a plan of action. they are asking me for invoices only.
Seller_ZJhFeE3tNKzfh
they won’t accept the invoices if all you can provide is the ones already rejected. Try to apologise in the email and advise there you wish to provide a plan of action.
Seller_gpqqZ5FYuNK50
That isn’t the feedback mate that is product reviews. You need to do amazon seller university. Have you never bought anything off Amazon before? I can’t believe you don’t even know how to check a seller
Seller_SnNztJIII3ZP5
It appears there may be an issue with the following practice: purchasing an item from Amazon, having the original seller ship the product directly to your new customers, and thereby avoiding shipping costs on your end. If there are any delivery problems, you seek a refund from the original seller. Your pricing structure involves the cost price on Amazon plus an additional 15% to cover Amazon's fees. This results in the customer potentially overpaying for a product that you may not have actually purchased or stocked yourself. This could explain why Amazon may have concerns with your approach.
Seller_ki9CDMD9M6QlP
why no moderators come and help here to reinstate my account?
