Lost inbound shipment in warehouse
The lost inbound shipment (FBA18F95BCQD) occurred in September, and the case for this issue (Case #16703349551) was created in November. Despite submitting all required vendor invoices—same format documents that have been accepted in past claims—I have yet to receive resolution.
As the owner of the Pet Dwelling brand, we sell only Pet ID tags. This delay has caused significant financial harm to my business during the peak holiday season, impacting my ability to meet customer demand. It is unacceptable that Amazon support is not accepting the documents I’ve provided, despite their validity.
I have been a loyal Amazon seller since 2012, and I rely on timely processing to sustain my operations. I urge the team to expedite the review and reimburse me for the lost inventory. I’ve attached a detailed report with all requested information. I hope the Amazon community can help me resolve this issue as soon as possible.
Amazon community help!
Lost inbound shipment in warehouse
The lost inbound shipment (FBA18F95BCQD) occurred in September, and the case for this issue (Case #16703349551) was created in November. Despite submitting all required vendor invoices—same format documents that have been accepted in past claims—I have yet to receive resolution.
As the owner of the Pet Dwelling brand, we sell only Pet ID tags. This delay has caused significant financial harm to my business during the peak holiday season, impacting my ability to meet customer demand. It is unacceptable that Amazon support is not accepting the documents I’ve provided, despite their validity.
I have been a loyal Amazon seller since 2012, and I rely on timely processing to sustain my operations. I urge the team to expedite the review and reimburse me for the lost inventory. I’ve attached a detailed report with all requested information. I hope the Amazon community can help me resolve this issue as soon as possible.
Amazon community help!
0 risposte
Seller_vshPEKSeyGkW0
Dear Amazon Community Help,
I am reaching out regarding a lost inbound shipment: FBA18F95BCQD that occurred in September. As a loyal seller on Amazon for over ten years, I find this situation deeply frustrating and unacceptable. It seems that Amazon is not taking adequate responsibility for the loss of my inventory, which occurred due to a mistake at the Amazon warehouse. In reference of case#16703349551.
Since Amazon began requiring sellers to pay for internal transfers to distribute inventory to multiple warehouses, I’ve noticed an increase in warehouse errors and discrepancies. Unfortunately, these mistakes often leave sellers like me bearing the consequences while Amazon either shifts the blame or neglects to address the issue.
If such problems persist without resolution, it may force me to reconsider selling on Amazon altogether. I sincerely hope the Amazon Community Help team can assist in resolving this matter as soon as possible.
Thank you for your attention to this issue.
Regards,
Pet Dwelling
KJ_Amazon
Thank you for posting those details and for the explanation of your recent issues with an inbound shipment.
I shared those with our partner team, who will review the information and determine if there are any next steps for you to dispute the decision made about that shipment and reimbursement.
KJ_Amazon
