A-Z claim uphold after appeal even though buyer confirms goods found/received.
Buyer's goods were delivered to them however it was left at the safe place on their absence. Customer emailed to us that they did not get their parcel. We then messaged them the photo and the POD to show them where to find their parcel. However there was no response from them and the next we see was A-Z claim landed in our account.
We then called up the customer and asked them to see their buyer/seller messages and safe place to find the parcel. They then found the parcel and emailed us back with the confirmation that the parcel was received.
Our A-Z claim appeal stated with the tracking proof and timeline of buyer/seller communication and customer's confirmation by message that the parcel is found, however our appeal was upheld with the below reason
Why was my appeal denied?
We have reviewed all available information and determined you have not provided sufficient evidence to prove delivery.
We believe this is a daylight robbery from Amazon for not reversing the a-z claim even though clearly customer is saying they found their parcel.
@Julia_Amzn , @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon please help us reverse the A-Z claim refund and ODR on our account
Order# 026-2865497-3084341
A-Z claim uphold after appeal even though buyer confirms goods found/received.
Buyer's goods were delivered to them however it was left at the safe place on their absence. Customer emailed to us that they did not get their parcel. We then messaged them the photo and the POD to show them where to find their parcel. However there was no response from them and the next we see was A-Z claim landed in our account.
We then called up the customer and asked them to see their buyer/seller messages and safe place to find the parcel. They then found the parcel and emailed us back with the confirmation that the parcel was received.
Our A-Z claim appeal stated with the tracking proof and timeline of buyer/seller communication and customer's confirmation by message that the parcel is found, however our appeal was upheld with the below reason
Why was my appeal denied?
We have reviewed all available information and determined you have not provided sufficient evidence to prove delivery.
We believe this is a daylight robbery from Amazon for not reversing the a-z claim even though clearly customer is saying they found their parcel.
@Julia_Amzn , @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon please help us reverse the A-Z claim refund and ODR on our account
Order# 026-2865497-3084341
0 risposte
Seller_ZVAz3d5lZuGid
I wonder how many more times we need to say that the A-z system is totally flawed and not fit for purpose ? - will they EVER listen ?
Angie_Amazon
Hello @Seller_p940Jehgj1NWn,
Thank you for sharing the order ID affected. I was able to review the information mentioned and send it to the A-Z team for a re-investigation.
Please have in mind that the re-investigation does not assure a different outcome from the one already received.
I'll keep you posted on any update.
Regards,
Angie 🌼
