Hello @Seller_ILgldLgC1YsRl- appreciate you reaching out here on the forums, and I'm sorry to read through this negative review you received recently!

I can confirm that anytime you believe a review departs from our Community Guidelines, reporting it to our teams via the link next to the review itself is the correct channel. This post from the forums team on the process goes into further depth as well.

From reading the review, I do note that other thoughts on the item's performance beyond any damages from the shipping were included, which will prevent our team from removing this review. Amazon does value the opinions of our customers, positive or negative. You may be able to reach out to the customer to help address their concerns with the quality of the product, and understand why they did not see any additional seal which they believed would be included. Please keep in mind that you are not allowed to ask buyers to change or remove reviews. You can find more information on this within these answers to questions on product reviews.

I apologize if this wasn't the response you were hoping for, but I do appreciate you engaging here on the forums.

Best,

Danny