Refunded for no reason
Help!! Amazon has given back a refund to a customer as they were saying they didn't receive the items. I have picture proof of the bag at the site and a name and time and date of delivery. How can I appeal this as it seems Amazon has ignored my appeal on Monday morning?
Any help needed as this is a large amount of money
Refunded for no reason
Help!! Amazon has given back a refund to a customer as they were saying they didn't receive the items. I have picture proof of the bag at the site and a name and time and date of delivery. How can I appeal this as it seems Amazon has ignored my appeal on Monday morning?
Any help needed as this is a large amount of money
0 risposte
Seller_ginKiclb01hvT
Hey,
Can you advise what triggered the refund. Has an A-Z Case been opened by the Customer, or have Amazon refunded them directly via their Customer Support ?
Seller_DSmBlrx75rMb8
Sounds like they made an A-Z claim. If they did not contact you before they made this claim, you should be able to challenge it.
Seller_ZOZTdubuqFBLp
Would be interested to know what shipping service you used? Buy shipping via Amazon or did you use your own carrier?
I am seeing this happen on my account recently. I use the Amazon buy shipping option and so far in all cases where the tracking is showing delivered Amazon have refnded me. Makes me wonder who then covers that cost. Do Amazon go back to the buyer and re-charge them? I doubt it.
Seller_Fg2fqaWOnEtha
So do I but I don't get refunded, I normally have to appeal to have my ODR back to zero as it should be.
