Payment method - unable to verify
Hi there
I have an issue about adding a new payment method and because of this I am not getting paid by Amazon for around 4 months.
I am selling my products on Amazon.com for 5 years and I have never had this issue before. I have the same bank account and the name of the company from the first day.
INFORM Consumers Act asks me to assign a new payment method and I did it. I've downloaded a new bank statement and I've translated it into English by an authorised translator (with stamp and signature). Every time I have the same error: unable to verify.
I've opened many cases talking with customer support and all of them asked me to assign again for US marketplace. I did this again and again.
A few days ago one employee from customer support told me to upload the original bank statement (the romanian version - my company is based in Romania), the English version of the bank statement and a document from my bank (one of the biggest banks in Romania) where is shows the name of the company and the address. I've merged all these in one document and used is to assign the deposit method. Again I've got the same error: unable to verify.
Can anyone help me to solve this issue? I would be grateful :)
PS: my account is not deactivated but it is at risk of deactivation. I have daily sales and I will be out of stock soon. Not having been paid by Amazon, I will be out of money to give now orders to my suppliers and my business might die soon.
Thank you
Payment method - unable to verify
Hi there
I have an issue about adding a new payment method and because of this I am not getting paid by Amazon for around 4 months.
I am selling my products on Amazon.com for 5 years and I have never had this issue before. I have the same bank account and the name of the company from the first day.
INFORM Consumers Act asks me to assign a new payment method and I did it. I've downloaded a new bank statement and I've translated it into English by an authorised translator (with stamp and signature). Every time I have the same error: unable to verify.
I've opened many cases talking with customer support and all of them asked me to assign again for US marketplace. I did this again and again.
A few days ago one employee from customer support told me to upload the original bank statement (the romanian version - my company is based in Romania), the English version of the bank statement and a document from my bank (one of the biggest banks in Romania) where is shows the name of the company and the address. I've merged all these in one document and used is to assign the deposit method. Again I've got the same error: unable to verify.
Can anyone help me to solve this issue? I would be grateful :)
PS: my account is not deactivated but it is at risk of deactivation. I have daily sales and I will be out of stock soon. Not having been paid by Amazon, I will be out of money to give now orders to my suppliers and my business might die soon.
Thank you
5 risposte
Seller_rI7BZIczK8iAC
Is the "Legal Entity" a "Business" or an "Individual"? Was that bank account the "Deposit Method" from the beginning, means from the moment THAT account was created?
Normally the Deposit Method can be attributed only to the "Legal Entity" that created the account. If the "Legal Entity" changed in the meantime the system will see a mismatch between the creator of the account and the actual "Legal Entity".
If your translation is coming from an official Translation office (you will find them on an official website of your governement - also Amazon will find them there) as only possibility I see some confusion or disorder with the Legal Entity.
Seller_dUyjr1TL4BBFp
Hello Brigitte,
The Legal Entity is a business and it has never been changed. It is the same one from the beginning.
I should mention that my account was deactivated for a few days because when I should make the verification for INFORM Consumers Act, Amazon told me that my company is SRL (the romanian version of LLC) and on VIES site my company is written as S.R.L. (with dots). So I should modify the Legal Entity from SRL to S.R.L.
Making this modification I could be activated again but I am not getting paid.
My bank statement show my company as S.R.L. so everything matches.
Thank you
Seller_rI7BZIczK8iAC
No, for the Artificial Inteligence it is NOT the same from the beginning.
And it happened exactly what I said:
You created your account with SRL as "Legal Entity".
Totay your "Legal Entity" is S.R.L.
Even without glasses you have to admit that this is not "the same one".
Try to create a bank account with Payoneer with your business SRL and not S.R.L. Then put that Payoneer account as Deposit Method. I am quite sure that the Artificial Intelligence will accept this new bank account.
Seller_dUyjr1TL4BBFp
Thank you Brigitte,
I applied at Payoneer. I might have it next days. I will follow your advice and I will set a deposit method using ******SRL.
Should I change the Legal Entity as SRL again?
Thank you,
Serban
Seller_rI7BZIczK8iAC
That would make a NEW verification of all your documents...
