Why is A-z protection not working on package shipped on time with Amazon buy shipping?
This is the third time I have shipped to Canada with Amazon buy shipping where it shows a-z claim protected however I was not protected and amazon debited my account for INR claim
Why is A-z protection not working on package shipped on time with Amazon buy shipping?
This is the third time I have shipped to Canada with Amazon buy shipping where it shows a-z claim protected however I was not protected and amazon debited my account for INR claim
0 risposte
Seller_OvL8C4BJWiuS9
Most asked question-Was it scanned as accepted by the carrier on or before the ship by date?
Seller_4zBzdtgCyS9EI
It appears Amazon finally figured out how to butter their numbers even more, at the expense of American small business. Rules don't apply to Amazon. They are used to trick you into paying more fees (or postage in this case) with the promise of protection that they then deny. Same with account health specialists (and the promise you wont get suspended without a call first) , advertising, FBA......
Seller_OsTCzqmnWLFhS
@KJ_Amazonhello i noticed you left a response stating that amazon will protect seller when using amazon buy shipping. Well, this is now the 2nd claim where i have had to fund an a-z claim for INR when i used amazon buy shipping and shipped item before required time. Have not received any explanation as to why. Also the signature confirmation does not work when shipping DHL to canada, have opened several cases on this many months ago and still no resolution. DHL says there was no signature requirement when it shows that signature confirmation was bought and paid for in Amazon and veeqo.
701-4198912-2834659
701-0464848-3165808
16552544571
Josh_Amazon
Hello @Seller_OsTCzqmnWLFhS,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with these A to Z claims that you are appealing. Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
