Amazon Warehouse Lost ALL my products
Amazon received my box, but "lost" ALL my units.
Created: Oct 19, 2023
ID: FBA17GJH7M57
Created using: Send to Amazon
Amazon reference ID: 77FUHW1Y
Shipped to: MEM1 - Memphis, TN, US
Checked in October 27, 2023 - 10:58 PM
I opened a case many times and I called Amazon twice, and I received the same answer:
"Thank you for your patience while we review your shipment FBA17GJH7M57. I know that this is important to your business.
When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review.
We have completed an additional check in response to your request. We have no record of receiving the following expected items"
Can someone from Amazon solve or escalate my issue?
@Topher_Amazon
@TaylorR_Amazon
@Dominic_Amazon
@KJ_Amazon
@Bryce_Amazon
@Tiff_Amazon
Thanks in Advance
Amazon Warehouse Lost ALL my products
Amazon received my box, but "lost" ALL my units.
Created: Oct 19, 2023
ID: FBA17GJH7M57
Created using: Send to Amazon
Amazon reference ID: 77FUHW1Y
Shipped to: MEM1 - Memphis, TN, US
Checked in October 27, 2023 - 10:58 PM
I opened a case many times and I called Amazon twice, and I received the same answer:
"Thank you for your patience while we review your shipment FBA17GJH7M57. I know that this is important to your business.
When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review.
We have completed an additional check in response to your request. We have no record of receiving the following expected items"
Can someone from Amazon solve or escalate my issue?
@Topher_Amazon
@TaylorR_Amazon
@Dominic_Amazon
@KJ_Amazon
@Bryce_Amazon
@Tiff_Amazon
Thanks in Advance
0 risposte
Bryce_Amazon
Good afternoon,
Thank you for taking the time to raise this issue on the forums. I would like to review the shipment, as well as the case you referenced. You mentioned opening multiple cases, would you kindly provide the case ID for the case you quoted in your original post? I would like to review the communications from Seller Support and determine the next best steps. Thank you!
- Bryce
