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Seller_hiZQBvPWKf0Of

Amazon Appeal Automated Responses by Bots

Hi,

Hope someone can help.

I keep getting instant automated responses when I try to appeal an infringement issue.

The help with appeal form also does the same telling me to submit more info with no option to get a call back so I can have support on it.

And every time I submit greater detail or required info, less than 5 seconds later I get the same bot response for greater detail and to submit more info.

Does anyone know how I can go about this? Would really appreciate this.

Thanks

383 visualizzazioni
17 risposte
Stato dell'account
Tag:Autenticità prodotto, Disattivato, In sospeso, Stato dell'account, Supporto ai partner di vendita
00
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user profile
Seller_hiZQBvPWKf0Of

Amazon Appeal Automated Responses by Bots

Hi,

Hope someone can help.

I keep getting instant automated responses when I try to appeal an infringement issue.

The help with appeal form also does the same telling me to submit more info with no option to get a call back so I can have support on it.

And every time I submit greater detail or required info, less than 5 seconds later I get the same bot response for greater detail and to submit more info.

Does anyone know how I can go about this? Would really appreciate this.

Thanks

Stato dell'account
Tag:Autenticità prodotto, Disattivato, In sospeso, Stato dell'account, Supporto ai partner di vendita
00
383 visualizzazioni
17 risposte
Rispondi
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user profile
Seller_ZJhFeE3tNKzfh
In risposta al post di: Seller_hiZQBvPWKf0Of

If they are asking for greater detail - you may need to post here what the policy notice is you have received from amazon, and how you are attempting to appeal it.

00
user profile
Ash_AMZ
In risposta al post di: Seller_hiZQBvPWKf0Of

Hello @Seller_hiZQBvPWKf0Of,

This is Ash from amazon and will help you with your questions. It has been understood that you need help on reactivation of your account.

Thanks for sharing both notification and your appeal on this thread.

Please make sure that your appeal should be in three sections and address these questions.

* **Why** did things go wrong?

* **What** did you do about it immediately?

* **How** will you ensure it never happens again?

Root Cause:

What led to the violation?

What knowledge gap have you observed? Etc.

Corrective Actions:

Your immediate steps taken in this regard to resolve the issue

Preventative Steps:

Your future plans on how you will be ensuring the violation is avoided.

If you are stating that you will ensure not to violate amazon’s policy in future then what are the necessary steps you are going to take? How will you ensure?

Do you have any new listing procedure?

What resources you will be referring to before creating the listing? Is your staff well aware of the policies?

Do you have any training program me or improvement plan in mind to ensure such violations do not occur?

I would recommned to work on your appeal and share more detailed informaiton.

If you have further questions, please keep us posted. The forums community and I, are here to assist you with your concerns.

Regards,

Ash.

00
user profile
Seller_F2UmbjEva3B0D
In risposta al post di: Seller_hiZQBvPWKf0Of

Hi

Did you get this resolved in the end

00
user profile
Maxie_Amazon
In risposta al post di: Seller_hiZQBvPWKf0Of

Hello @Techhighstreet,

this is Maxie from Amazon.

I just wanted to add up to what my colleague @Ash_CAMsince I see from your answer to @Zagosa_Industrial, that the issue has not yet been resolved.

First, let me lessen your worries on how your appeals are being reviewed: All reviews you submit will be reviewed by a colleague in the Performance department. However, if your appeal or dispute are rejected, the answer they will send is standardized, which may cause this misunderstanding that the appeal was reviewed by a bot.

Second, I would like to assist you further with your appeal.

I'm not sure how your most recent appeals looked like. Maybe you were able to implement some of the advice my colleague Ash gave.

If not, let me point out what I believe should be strengthened from the appeal you submitted in the Forum 2 weeks ago:

The root cause does not provide enough information or ownership of the problem. You speak of the issue being based on a third party error that caused the wrong products to be submitted, but some additional information should be clarified here:

  • How is it the error occurred?
  • Were you not aware of our policies?
  • Did you not provide the third party with enough information of the policies and/or of the products they should and should not update?

Both the steps you have taken to resolve the issues and prevent them from happening again should directly relate to your root cause.

If the root cause is an issue with a third party software, although deleting the infringing listings is a good firs step, we will need clear information on how you are going to prevent the software issue from happening again:

  • Did you evaluate why the software came to update the incorrect EAN?
  • What new processes/evaluations have you introduced to ensure this does not happen again?
  • Where, and how are you checking if the products you are listing do not require trademark agreements?

You should provide answers to these questions in your appeal to strengthen it.

Please keep us updated on the status of your appeals.

We will be happy to assist you further in the future.

Have a nice day!

Maxie :D

00
Segui questa discussione per ricevere notifiche sulle nuove attività
user profile
Seller_hiZQBvPWKf0Of

Amazon Appeal Automated Responses by Bots

Hi,

Hope someone can help.

I keep getting instant automated responses when I try to appeal an infringement issue.

The help with appeal form also does the same telling me to submit more info with no option to get a call back so I can have support on it.

And every time I submit greater detail or required info, less than 5 seconds later I get the same bot response for greater detail and to submit more info.

Does anyone know how I can go about this? Would really appreciate this.

Thanks

383 visualizzazioni
17 risposte
Stato dell'account
Tag:Autenticità prodotto, Disattivato, In sospeso, Stato dell'account, Supporto ai partner di vendita
00
Rispondi
user profile
Seller_hiZQBvPWKf0Of

Amazon Appeal Automated Responses by Bots

Hi,

Hope someone can help.

I keep getting instant automated responses when I try to appeal an infringement issue.

The help with appeal form also does the same telling me to submit more info with no option to get a call back so I can have support on it.

And every time I submit greater detail or required info, less than 5 seconds later I get the same bot response for greater detail and to submit more info.

Does anyone know how I can go about this? Would really appreciate this.

Thanks

Stato dell'account
Tag:Autenticità prodotto, Disattivato, In sospeso, Stato dell'account, Supporto ai partner di vendita
00
383 visualizzazioni
17 risposte
Rispondi
user profile

Amazon Appeal Automated Responses by Bots

di Seller_hiZQBvPWKf0Of

Hi,

Hope someone can help.

I keep getting instant automated responses when I try to appeal an infringement issue.

The help with appeal form also does the same telling me to submit more info with no option to get a call back so I can have support on it.

And every time I submit greater detail or required info, less than 5 seconds later I get the same bot response for greater detail and to submit more info.

Does anyone know how I can go about this? Would really appreciate this.

Thanks

Stato dell'account
Tag:Autenticità prodotto, Disattivato, In sospeso, Stato dell'account, Supporto ai partner di vendita
00
383 visualizzazioni
17 risposte
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Seller_ZJhFeE3tNKzfh
In risposta al post di: Seller_hiZQBvPWKf0Of

If they are asking for greater detail - you may need to post here what the policy notice is you have received from amazon, and how you are attempting to appeal it.

00
user profile
Ash_AMZ
In risposta al post di: Seller_hiZQBvPWKf0Of

Hello @Seller_hiZQBvPWKf0Of,

This is Ash from amazon and will help you with your questions. It has been understood that you need help on reactivation of your account.

Thanks for sharing both notification and your appeal on this thread.

Please make sure that your appeal should be in three sections and address these questions.

* **Why** did things go wrong?

* **What** did you do about it immediately?

* **How** will you ensure it never happens again?

Root Cause:

What led to the violation?

What knowledge gap have you observed? Etc.

Corrective Actions:

Your immediate steps taken in this regard to resolve the issue

Preventative Steps:

Your future plans on how you will be ensuring the violation is avoided.

If you are stating that you will ensure not to violate amazon’s policy in future then what are the necessary steps you are going to take? How will you ensure?

Do you have any new listing procedure?

What resources you will be referring to before creating the listing? Is your staff well aware of the policies?

Do you have any training program me or improvement plan in mind to ensure such violations do not occur?

I would recommned to work on your appeal and share more detailed informaiton.

If you have further questions, please keep us posted. The forums community and I, are here to assist you with your concerns.

Regards,

Ash.

00
user profile
Seller_F2UmbjEva3B0D
In risposta al post di: Seller_hiZQBvPWKf0Of

Hi

Did you get this resolved in the end

00
user profile
Maxie_Amazon
In risposta al post di: Seller_hiZQBvPWKf0Of

Hello @Techhighstreet,

this is Maxie from Amazon.

I just wanted to add up to what my colleague @Ash_CAMsince I see from your answer to @Zagosa_Industrial, that the issue has not yet been resolved.

First, let me lessen your worries on how your appeals are being reviewed: All reviews you submit will be reviewed by a colleague in the Performance department. However, if your appeal or dispute are rejected, the answer they will send is standardized, which may cause this misunderstanding that the appeal was reviewed by a bot.

Second, I would like to assist you further with your appeal.

I'm not sure how your most recent appeals looked like. Maybe you were able to implement some of the advice my colleague Ash gave.

If not, let me point out what I believe should be strengthened from the appeal you submitted in the Forum 2 weeks ago:

The root cause does not provide enough information or ownership of the problem. You speak of the issue being based on a third party error that caused the wrong products to be submitted, but some additional information should be clarified here:

  • How is it the error occurred?
  • Were you not aware of our policies?
  • Did you not provide the third party with enough information of the policies and/or of the products they should and should not update?

Both the steps you have taken to resolve the issues and prevent them from happening again should directly relate to your root cause.

If the root cause is an issue with a third party software, although deleting the infringing listings is a good firs step, we will need clear information on how you are going to prevent the software issue from happening again:

  • Did you evaluate why the software came to update the incorrect EAN?
  • What new processes/evaluations have you introduced to ensure this does not happen again?
  • Where, and how are you checking if the products you are listing do not require trademark agreements?

You should provide answers to these questions in your appeal to strengthen it.

Please keep us updated on the status of your appeals.

We will be happy to assist you further in the future.

Have a nice day!

Maxie :D

00
Segui questa discussione per ricevere notifiche sulle nuove attività
user profile
Seller_ZJhFeE3tNKzfh
In risposta al post di: Seller_hiZQBvPWKf0Of

If they are asking for greater detail - you may need to post here what the policy notice is you have received from amazon, and how you are attempting to appeal it.

00
user profile
Seller_ZJhFeE3tNKzfh
In risposta al post di: Seller_hiZQBvPWKf0Of

If they are asking for greater detail - you may need to post here what the policy notice is you have received from amazon, and how you are attempting to appeal it.

00
Rispondi
user profile
Ash_AMZ
In risposta al post di: Seller_hiZQBvPWKf0Of

Hello @Seller_hiZQBvPWKf0Of,

This is Ash from amazon and will help you with your questions. It has been understood that you need help on reactivation of your account.

Thanks for sharing both notification and your appeal on this thread.

Please make sure that your appeal should be in three sections and address these questions.

* **Why** did things go wrong?

* **What** did you do about it immediately?

* **How** will you ensure it never happens again?

Root Cause:

What led to the violation?

What knowledge gap have you observed? Etc.

Corrective Actions:

Your immediate steps taken in this regard to resolve the issue

Preventative Steps:

Your future plans on how you will be ensuring the violation is avoided.

If you are stating that you will ensure not to violate amazon’s policy in future then what are the necessary steps you are going to take? How will you ensure?

Do you have any new listing procedure?

What resources you will be referring to before creating the listing? Is your staff well aware of the policies?

Do you have any training program me or improvement plan in mind to ensure such violations do not occur?

I would recommned to work on your appeal and share more detailed informaiton.

If you have further questions, please keep us posted. The forums community and I, are here to assist you with your concerns.

Regards,

Ash.

00
user profile
Ash_AMZ
In risposta al post di: Seller_hiZQBvPWKf0Of

Hello @Seller_hiZQBvPWKf0Of,

This is Ash from amazon and will help you with your questions. It has been understood that you need help on reactivation of your account.

Thanks for sharing both notification and your appeal on this thread.

Please make sure that your appeal should be in three sections and address these questions.

* **Why** did things go wrong?

* **What** did you do about it immediately?

* **How** will you ensure it never happens again?

Root Cause:

What led to the violation?

What knowledge gap have you observed? Etc.

Corrective Actions:

Your immediate steps taken in this regard to resolve the issue

Preventative Steps:

Your future plans on how you will be ensuring the violation is avoided.

If you are stating that you will ensure not to violate amazon’s policy in future then what are the necessary steps you are going to take? How will you ensure?

Do you have any new listing procedure?

What resources you will be referring to before creating the listing? Is your staff well aware of the policies?

Do you have any training program me or improvement plan in mind to ensure such violations do not occur?

I would recommned to work on your appeal and share more detailed informaiton.

If you have further questions, please keep us posted. The forums community and I, are here to assist you with your concerns.

Regards,

Ash.

00
Rispondi
user profile
Seller_F2UmbjEva3B0D
In risposta al post di: Seller_hiZQBvPWKf0Of

Hi

Did you get this resolved in the end

00
user profile
Seller_F2UmbjEva3B0D
In risposta al post di: Seller_hiZQBvPWKf0Of

Hi

Did you get this resolved in the end

00
Rispondi
user profile
Maxie_Amazon
In risposta al post di: Seller_hiZQBvPWKf0Of

Hello @Techhighstreet,

this is Maxie from Amazon.

I just wanted to add up to what my colleague @Ash_CAMsince I see from your answer to @Zagosa_Industrial, that the issue has not yet been resolved.

First, let me lessen your worries on how your appeals are being reviewed: All reviews you submit will be reviewed by a colleague in the Performance department. However, if your appeal or dispute are rejected, the answer they will send is standardized, which may cause this misunderstanding that the appeal was reviewed by a bot.

Second, I would like to assist you further with your appeal.

I'm not sure how your most recent appeals looked like. Maybe you were able to implement some of the advice my colleague Ash gave.

If not, let me point out what I believe should be strengthened from the appeal you submitted in the Forum 2 weeks ago:

The root cause does not provide enough information or ownership of the problem. You speak of the issue being based on a third party error that caused the wrong products to be submitted, but some additional information should be clarified here:

  • How is it the error occurred?
  • Were you not aware of our policies?
  • Did you not provide the third party with enough information of the policies and/or of the products they should and should not update?

Both the steps you have taken to resolve the issues and prevent them from happening again should directly relate to your root cause.

If the root cause is an issue with a third party software, although deleting the infringing listings is a good firs step, we will need clear information on how you are going to prevent the software issue from happening again:

  • Did you evaluate why the software came to update the incorrect EAN?
  • What new processes/evaluations have you introduced to ensure this does not happen again?
  • Where, and how are you checking if the products you are listing do not require trademark agreements?

You should provide answers to these questions in your appeal to strengthen it.

Please keep us updated on the status of your appeals.

We will be happy to assist you further in the future.

Have a nice day!

Maxie :D

00
user profile
Maxie_Amazon
In risposta al post di: Seller_hiZQBvPWKf0Of

Hello @Techhighstreet,

this is Maxie from Amazon.

I just wanted to add up to what my colleague @Ash_CAMsince I see from your answer to @Zagosa_Industrial, that the issue has not yet been resolved.

First, let me lessen your worries on how your appeals are being reviewed: All reviews you submit will be reviewed by a colleague in the Performance department. However, if your appeal or dispute are rejected, the answer they will send is standardized, which may cause this misunderstanding that the appeal was reviewed by a bot.

Second, I would like to assist you further with your appeal.

I'm not sure how your most recent appeals looked like. Maybe you were able to implement some of the advice my colleague Ash gave.

If not, let me point out what I believe should be strengthened from the appeal you submitted in the Forum 2 weeks ago:

The root cause does not provide enough information or ownership of the problem. You speak of the issue being based on a third party error that caused the wrong products to be submitted, but some additional information should be clarified here:

  • How is it the error occurred?
  • Were you not aware of our policies?
  • Did you not provide the third party with enough information of the policies and/or of the products they should and should not update?

Both the steps you have taken to resolve the issues and prevent them from happening again should directly relate to your root cause.

If the root cause is an issue with a third party software, although deleting the infringing listings is a good firs step, we will need clear information on how you are going to prevent the software issue from happening again:

  • Did you evaluate why the software came to update the incorrect EAN?
  • What new processes/evaluations have you introduced to ensure this does not happen again?
  • Where, and how are you checking if the products you are listing do not require trademark agreements?

You should provide answers to these questions in your appeal to strengthen it.

Please keep us updated on the status of your appeals.

We will be happy to assist you further in the future.

Have a nice day!

Maxie :D

00
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