Greetings @Seller_apqJtLzeqR06F,

Thank you for utilizing the seller's forum to obtain help with a negative feedback that you consider as a product review that should be removed.

Seller_D7CJKtN1SfrqF

Order ID: 114-0063736-5574659

The buyer left a feedback comment which is completely a product review and should be removed.

Visualizza post

I went ahead and reviewed the case ID 114-0063736-5574659 and the last thread that you have created about the same subject: About removing Amazon feedback.

The entire feedback review is not an evaluation of the product, it's an opinion about the item.

As @Quincy_Amazonsuggested, I also suggest posting a public reply to explain your side of the situation. This not only allows you to provide context and clarification but also enables potential buyers to understand the circumstances.

Here are some information for you about feedback removal:

Removal of feedback

Amazon will remove feedback only in the following cases:

• The feedback includes words commonly understood to be obscene or profane.

• The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.

• The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

However, if the comment contains both a product review and feedback about your service, we will not remove the feedback. For example, “Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

Striking of feedback

Amazon might strike-through feedback in the following cases:

• The order was fulfilled by Amazon: The entire comment relates explicitly to delivery experience for an order fulfilled by Amazon (FBA). In addition to the strike-through, the following statement will appear: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.

• The order was shipped using the Buy Shipping service: The entire comment is related to a delayed or undelivered order, which you shipped on time by using Buy Shipping services. In addition to the strike-through, this statement will appear, "The fulfillment issues associated with this order were not due to the seller".

Please access the page Can Amazon remove buyer feedback? for more information.

The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward. We're here to help in any way we can.

Wish you all the best,

Nikki