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Seller_DqITITCZNGyYV

Customer wants a refund without return

I have a customer that wants a refund of $90.00 for a perfume and said it is broken. They send me a picture of the cap that looks like they took a pencil and drew a line on it and said it was cracked. IO offered !0.00 refund for the broken cap. They still want a full refund. What should I do?

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Seller_DqITITCZNGyYV

Customer wants a refund without return

I have a customer that wants a refund of $90.00 for a perfume and said it is broken. They send me a picture of the cap that looks like they took a pencil and drew a line on it and said it was cracked. IO offered !0.00 refund for the broken cap. They still want a full refund. What should I do?

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Seller_OvL8C4BJWiuS9
In risposta al post di: Seller_DqITITCZNGyYV

Tell them you would be more than happy to refund upon return. They can start the process through their account.

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Charly_Amazon
In risposta al post di: Seller_DqITITCZNGyYV

Hello @Seller_DqITITCZNGyYV,

Thank you for contacting us and your participation on this forum.

I understand your concern about this refund scenario.

I would like to follow up on this situation and let us know if there has been a communication between you and the buyer and if a return process have been initiated.

There are important tips and suggestions regarding this topic on this section from our Help Pages:

Manage seller-fulfilled returns

Thank you again,

Charly_Amazon

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Seller_DqITITCZNGyYV

Customer wants a refund without return

I have a customer that wants a refund of $90.00 for a perfume and said it is broken. They send me a picture of the cap that looks like they took a pencil and drew a line on it and said it was cracked. IO offered !0.00 refund for the broken cap. They still want a full refund. What should I do?

57 visualizzazioni
2 risposte
00
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user profile
Seller_DqITITCZNGyYV

Customer wants a refund without return

I have a customer that wants a refund of $90.00 for a perfume and said it is broken. They send me a picture of the cap that looks like they took a pencil and drew a line on it and said it was cracked. IO offered !0.00 refund for the broken cap. They still want a full refund. What should I do?

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Customer wants a refund without return

di Seller_DqITITCZNGyYV

I have a customer that wants a refund of $90.00 for a perfume and said it is broken. They send me a picture of the cap that looks like they took a pencil and drew a line on it and said it was cracked. IO offered !0.00 refund for the broken cap. They still want a full refund. What should I do?

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Seller_OvL8C4BJWiuS9
In risposta al post di: Seller_DqITITCZNGyYV

Tell them you would be more than happy to refund upon return. They can start the process through their account.

30
user profile
Charly_Amazon
In risposta al post di: Seller_DqITITCZNGyYV

Hello @Seller_DqITITCZNGyYV,

Thank you for contacting us and your participation on this forum.

I understand your concern about this refund scenario.

I would like to follow up on this situation and let us know if there has been a communication between you and the buyer and if a return process have been initiated.

There are important tips and suggestions regarding this topic on this section from our Help Pages:

Manage seller-fulfilled returns

Thank you again,

Charly_Amazon

00
Segui questa discussione per ricevere notifiche sulle nuove attività
user profile
Seller_OvL8C4BJWiuS9
In risposta al post di: Seller_DqITITCZNGyYV

Tell them you would be more than happy to refund upon return. They can start the process through their account.

30
user profile
Seller_OvL8C4BJWiuS9
In risposta al post di: Seller_DqITITCZNGyYV

Tell them you would be more than happy to refund upon return. They can start the process through their account.

30
Rispondi
user profile
Charly_Amazon
In risposta al post di: Seller_DqITITCZNGyYV

Hello @Seller_DqITITCZNGyYV,

Thank you for contacting us and your participation on this forum.

I understand your concern about this refund scenario.

I would like to follow up on this situation and let us know if there has been a communication between you and the buyer and if a return process have been initiated.

There are important tips and suggestions regarding this topic on this section from our Help Pages:

Manage seller-fulfilled returns

Thank you again,

Charly_Amazon

00
user profile
Charly_Amazon
In risposta al post di: Seller_DqITITCZNGyYV

Hello @Seller_DqITITCZNGyYV,

Thank you for contacting us and your participation on this forum.

I understand your concern about this refund scenario.

I would like to follow up on this situation and let us know if there has been a communication between you and the buyer and if a return process have been initiated.

There are important tips and suggestions regarding this topic on this section from our Help Pages:

Manage seller-fulfilled returns

Thank you again,

Charly_Amazon

00
Rispondi
Segui questa discussione per ricevere notifiche sulle nuove attività