Stuck in the endless Amazon loop of doom !!
Would be very helpful if a mod could read this and maybe escalate if possible for a sensible answer rather than repeated nonsense?
@Maja_Amazon@Julia_Amazon @Winston_Amazon @Ash_AMZ @Sarah_Amzn
The issue...
Had an item removed under Restricted Policy Violation citing that the ingredients contained a banned substance... triclosan.
Case id: 9597345922 125ml bottle
The ingredient is not contained in the item and on appeal, sent in pictures of the packaging in my hand showing full list of ingredients (triclosan not being on it) and a link to the manufacturers website also showcasing the product.
This was rejected.
Then had another same violation for the 75ml version of the same product Case id: 9573308272 where i sent the exact same information as the 125ml bottle with a picture of the 75ml ingredients and the link, and this was accepted and the listing remains active, still showing the banned ingredient triclosan with Amazon themselves on the Buy Box. (i then deleted this ASIN from my inventory before the bots re-flag it again and i get another violation)
The rejected 125ml bottle case every time i appeal states the same thing... upload the pictures of all sides of the packaging to the detail page and If after 4 hours the changes are not reflecting correctly, feel free to reopen this case. which i have done every day for the last week with this same auto response telling me to repeat what i have done 7 times already !!!
I have spoken to the Health team 3 times who have told me to open a case with the catalogue team to change the ingredients, which i did Case id: 9566889202 and was referred back to the appeal case.
All in all, i am trying to fix Amazon's broken catalogue, where someone either created/edited these ASIN's with the wrong ingredient accidentally or maliciously, and am hitting a brick wall !!
Why was one rejected and the other IDENTICAL case accepted? where is the consistency ?
Why am i being asked to perform a task and then once performed being told to perform it over and over like a circus monkey?
Why are Amazon themselves selling this product with the Buy Box and the alleged banned ingredient still showing in the ingredient list? One rule for 1, another for yourselves.
Why is a simple fix from Amazon to update the ingredient list to remove the proven "not in the ingredients" ingredient such a hard task ?
Stuck in the endless Amazon loop of doom !!
Would be very helpful if a mod could read this and maybe escalate if possible for a sensible answer rather than repeated nonsense?
@Maja_Amazon@Julia_Amazon @Winston_Amazon @Ash_AMZ @Sarah_Amzn
The issue...
Had an item removed under Restricted Policy Violation citing that the ingredients contained a banned substance... triclosan.
Case id: 9597345922 125ml bottle
The ingredient is not contained in the item and on appeal, sent in pictures of the packaging in my hand showing full list of ingredients (triclosan not being on it) and a link to the manufacturers website also showcasing the product.
This was rejected.
Then had another same violation for the 75ml version of the same product Case id: 9573308272 where i sent the exact same information as the 125ml bottle with a picture of the 75ml ingredients and the link, and this was accepted and the listing remains active, still showing the banned ingredient triclosan with Amazon themselves on the Buy Box. (i then deleted this ASIN from my inventory before the bots re-flag it again and i get another violation)
The rejected 125ml bottle case every time i appeal states the same thing... upload the pictures of all sides of the packaging to the detail page and If after 4 hours the changes are not reflecting correctly, feel free to reopen this case. which i have done every day for the last week with this same auto response telling me to repeat what i have done 7 times already !!!
I have spoken to the Health team 3 times who have told me to open a case with the catalogue team to change the ingredients, which i did Case id: 9566889202 and was referred back to the appeal case.
All in all, i am trying to fix Amazon's broken catalogue, where someone either created/edited these ASIN's with the wrong ingredient accidentally or maliciously, and am hitting a brick wall !!
Why was one rejected and the other IDENTICAL case accepted? where is the consistency ?
Why am i being asked to perform a task and then once performed being told to perform it over and over like a circus monkey?
Why are Amazon themselves selling this product with the Buy Box and the alleged banned ingredient still showing in the ingredient list? One rule for 1, another for yourselves.
Why is a simple fix from Amazon to update the ingredient list to remove the proven "not in the ingredients" ingredient such a hard task ?
24 risposte
Sakura_Amazon_
Hello @Seller_xU4h6ZbAduf0O,
This is Sakura from Amazon. Thank you for providing the context and the case IDs. Let me review this case. I will keep you updated.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_xU4h6ZbAduf0O,
I have contacted the relevant partner team regarding your case. Please monitor the case log in case they reach out to you. I will keep you updated as well.
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_xU4h6ZbAduf0O,
I am coming with good news this morning 😊 Your ASIN was reinstated, and the process should be completed within the next 2 business days.
The Team informed you in case : 9597345922
Could you please monitor your ASIN and let me know once it's reinstated ?
Thank you,
Sakura
Seller_GJB0Xc3R2ydPq
hi,
I tried , but couldnt find Sakura when tagging Sakura_Amazon_ within the list of choices
Seller_7pTs15IYXmTOB
Oh Ok, that's a shame. Alternatively you could open a new discussion perhaps and try once again?
Seller_GJB0Xc3R2ydPq
Thank you, I will get round to it :)
Ezra_Amazon
Hello @Seller_GJB0Xc3R2ydPq,
Thank you for reaching out.
As stated by @Seller_7pTs15IYXmTOB, could you please begin a new thread in the Forum to address your specific issue?
This will help us keep track more effectively since the original problem has been resolved.
Thanks and regards, Ezra
Seller_GJB0Xc3R2ydPq
Hi @Ezra_Amazon
I did this, hoping for help 2 days ago - but yet no response from any mods.
Ezra_Amazon
Thank you for your prompt action, @Seller_GJB0Xc3R2ydPq. We'll attend to it as soon as possible.
Regards, Ezra
Sakura_Amazon_
Hello @Seller_GJB0Xc3R2ydPq,
Indeed, there is an issue with tagging me on Seller Forums, but the other team is working on it.
I wasn't present on the Forums during that time, but I asked other moderators to monitor this thread, and I see you were working with @Ezra_Amazon. Thank you for your patience!
Have a nice day,
Sakura
