Error 8040 turning in to nightmare and no help from seller support PLEASE someone help
We create listing for the brand after error5461 and 8040 with variation them and send them to FBA. I've been doing this since 2013 on amazon.
After units received at FBA, amazon randomly break the relationship and turns ASINs in to search suppressed. - There is literly NO Change or nothing in these ASINs.
And thn the nightmare begins -
When try to recreate the variation it start giving me same error 5461 and after clearing that one more time, it gives me erro8040 and seller support disapprove the variation which was on the first hand created after approval.
There is literly no help and each answer from seller support makes me feel like crap.
It seems there are some glitches in amazon inventory system and without any concern small seller like me is punished.
@Jessica_Amazon_ I saw your forrum post and hope you can help me here.
Pranav
Error 8040 turning in to nightmare and no help from seller support PLEASE someone help
We create listing for the brand after error5461 and 8040 with variation them and send them to FBA. I've been doing this since 2013 on amazon.
After units received at FBA, amazon randomly break the relationship and turns ASINs in to search suppressed. - There is literly NO Change or nothing in these ASINs.
And thn the nightmare begins -
When try to recreate the variation it start giving me same error 5461 and after clearing that one more time, it gives me erro8040 and seller support disapprove the variation which was on the first hand created after approval.
There is literly no help and each answer from seller support makes me feel like crap.
It seems there are some glitches in amazon inventory system and without any concern small seller like me is punished.
@Jessica_Amazon_ I saw your forrum post and hope you can help me here.
Pranav
39 risposte
Julia_Amzn
Hello Pranav,
Apologies for the delayed response.
Would you mind sharing the latest case ID you opened with Seller Support?
Thanks,
Julia.
Seller_d8YGbIjNqwFxn
I have the same issue as this. With ASIN's randomly breaking away from the parent.
It seems to stem from not being authorised to create ASIN's for that brand. Although I have been approved numerous times for these brands.
It is a major headache as it can take days with Seller Support to get permission to list the brands again. Sometimes you just give up as they are totally useless.
Today I have checked and I have around 10 Parent ASIN's which have lost their children across 2 different brands.
If it was an easy fix I wouldn't mind but I know it will be endless emails backwards and forwards with Seller Support to fix these issues.
Julia_Amzn
Hello @Seller_vtSzvxtW9StxE, @Seller_nBOoM3pBs6Kuo, @Seller_d8YGbIjNqwFxn,
Hope you are doing well.
Could you please provide the current status of your issue with error 8040 or error 5461? I would also appreciate it if you could share the latest case IDs you opened with the Seller Support.
Other sellers, please feel free to comment on this thread if you are facing the same issue.
Thank you,
Julia.
Seller_d8YGbIjNqwFxn
I am stuck with this as Seller Support say I can't have permission to create ASIN's for Disney.
They are saying that they are not accepting any applications. Is this true?
I have escalated to the Managing Director email but had no response.
I have a few Disney ASIN's that have no parents now and I can't recreate the parents even though I created them in the first place.
I understand if there is a restriction on Disney ASIN's but I just want to fix variation listings that are broken. I created these listings when I have been allowed permission in the past and I have invested money in stock for these listings and they just don't sell as stand alone listings as customers can not easily determine the size they want.
All stock is official licensed Disney products.
Case ID 9925444582
I also have an issue with Bluey branded products which has just gone around in circles with Seller Support not understanding what I want or giving me any excuse not to give me permission to create the parent ASIN's
Case ID 9909541172
Seller_nBOoM3pBs6Kuo
Hope its ok, I replied with the list in my thread
Seller_vtSzvxtW9StxE
Thanks @Julia_Amazon, @Julia_Amzn
Thanks for yo message.
Unfortunately the issue is not only exists but spreading to other ASIN and daily i see few ASINs added to search suppressed status with broken relationship.
I am only worried about FBA ASINs as those ASINS are not only search suppressed but paying FBA fees also.
Case IDs: 9923628212 (With executive team and opened on 26 June 2024)
9897050182with seller support and created on 18 June 2024.
As said there are new ASINs I wanted to open case but as someone is workng on two cases on same issue I am waiting for some resolution so that I can sort the issue with other ASIN on my own.
Opening case with ss is unfortunately a task I simply would like to avoid :(
Thanks
Pranav
Seller_vtSzvxtW9StxE
So the score today is 54 search suppressed with approx 1200£ worth od loss in sale.
Hope someone please check and update.
Julia_Amzn
Hello @Seller_d8YGbIjNqwFxn,
Partner team is working on the issue with Bluey products. Please keep me updated on the progress.
Cheers,
Julia.
Julia_Amzn
Hello @Seller_vtSzvxtW9StxE,
Apologies for the delayed response. I will address your case again.
Talk to you soon!
Julia.
Seller_vtSzvxtW9StxE
Thanks @Julia_Amzn,
Will wait for your update.
Pranav
Seller_d8YGbIjNqwFxn
The issue with Bluey products is resolved.
Thank you for your assistance with this.
On the subject of Disney I would just like an answer as to whether all sellers are restricted from creating ASIN's for Disney and whether this is permanent or temporary?
Julia_Amzn
Hello @Seller_d8YGbIjNqwFxn,
Thank you for the confirmation regarding Bluey products. I'm glad that issue has been resolved. 😊
As for Disney products, unfortunately, I don't have access to that information.
Maybe other sellers will be able to confirm?
Best,
Julia.
Julia_Amzn
Hello @Seller_vtSzvxtW9StxE,
Happy Friday!
The partner team has reached out to you via case. Please provide the details requested in the communication and keep me posted on the progress of your case.😊
Best,
Julia.
Seller_d8YGbIjNqwFxn
I have tried to apply for Disney products again.
I was definitely told that they were not accepting new applications. Maybe this was a mistake.
Disney is the one issue I now have left to resolve.
The amount of stress and time I have put into these issues are just stupid.
I dont think seller's are restricted from creating DISNEY brands but the issue is with variation and old listings.
Oddly, many of my other variation listinf under the brand DISNEY seems fine - or should i say fine at the moment.
Julia_Amzn
Hello Sellers,
Please, refer to Action Required - Addressing Issues with Error 5461 and Error 8040.
Thank you 🙌🏻
Julia.
