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Seller_rsphq7X7pXC92

Amazon refunds for late delivery without customer return request

Hi everyone! We've received information from Amazon about refund made on one of our seller-fulfilled orders. The order has been delivered with the delay, but we received no return requests or any claims from the customer. So the customer received parcel worth 150 EUR and also full refund from Amazon. Opening SAFE-T claim doesn't help, we're just told that the parcel delivered late. When we ask why refund took place and say that customer received the products and hasn't requested a return, our claim is just being closed with no replies. Can anybody explain why full order value has been refunded in this case without customer return requests and why Amazon makes full refund at our cost?

Thanks

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Seller_rsphq7X7pXC92

Amazon refunds for late delivery without customer return request

Hi everyone! We've received information from Amazon about refund made on one of our seller-fulfilled orders. The order has been delivered with the delay, but we received no return requests or any claims from the customer. So the customer received parcel worth 150 EUR and also full refund from Amazon. Opening SAFE-T claim doesn't help, we're just told that the parcel delivered late. When we ask why refund took place and say that customer received the products and hasn't requested a return, our claim is just being closed with no replies. Can anybody explain why full order value has been refunded in this case without customer return requests and why Amazon makes full refund at our cost?

Thanks

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Seller_ZJhFeE3tNKzfh
In risposta al post di: Seller_rsphq7X7pXC92

Have you checked A-Z claims?

00
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Seller_bzRkeDMMsE3Is
In risposta al post di: Seller_rsphq7X7pXC92

Just watching David Attenborough on BBC1, he said the number of sharks is declining rapidly throughout the world, he has obviously never tried selling on Amazon!

50
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Seller_XJW948XQxw3t7
In risposta al post di: Seller_rsphq7X7pXC92

this happens to us all the time on seller fulfilled orders, we just start a safe-t claim, under OTHER and provide a message something along the lines of....

"order was refunded as not delivered, shipping label was purchased via buy shipping with DPD tracking number, 12345678910Y. Tracking confirms item was delivered on Thu, 5 Oct 2023, 12:28 BST"

safe-t claim gets approved pretty much 100% of the time

00
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user profile
Seller_rsphq7X7pXC92

Amazon refunds for late delivery without customer return request

Hi everyone! We've received information from Amazon about refund made on one of our seller-fulfilled orders. The order has been delivered with the delay, but we received no return requests or any claims from the customer. So the customer received parcel worth 150 EUR and also full refund from Amazon. Opening SAFE-T claim doesn't help, we're just told that the parcel delivered late. When we ask why refund took place and say that customer received the products and hasn't requested a return, our claim is just being closed with no replies. Can anybody explain why full order value has been refunded in this case without customer return requests and why Amazon makes full refund at our cost?

Thanks

288 visualizzazioni
4 risposte
00
Rispondi
user profile
Seller_rsphq7X7pXC92

Amazon refunds for late delivery without customer return request

Hi everyone! We've received information from Amazon about refund made on one of our seller-fulfilled orders. The order has been delivered with the delay, but we received no return requests or any claims from the customer. So the customer received parcel worth 150 EUR and also full refund from Amazon. Opening SAFE-T claim doesn't help, we're just told that the parcel delivered late. When we ask why refund took place and say that customer received the products and hasn't requested a return, our claim is just being closed with no replies. Can anybody explain why full order value has been refunded in this case without customer return requests and why Amazon makes full refund at our cost?

Thanks

00
288 visualizzazioni
4 risposte
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user profile

Amazon refunds for late delivery without customer return request

di Seller_rsphq7X7pXC92

Hi everyone! We've received information from Amazon about refund made on one of our seller-fulfilled orders. The order has been delivered with the delay, but we received no return requests or any claims from the customer. So the customer received parcel worth 150 EUR and also full refund from Amazon. Opening SAFE-T claim doesn't help, we're just told that the parcel delivered late. When we ask why refund took place and say that customer received the products and hasn't requested a return, our claim is just being closed with no replies. Can anybody explain why full order value has been refunded in this case without customer return requests and why Amazon makes full refund at our cost?

Thanks

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Tag:Rimborsi, SAFE-T
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user profile
Seller_ZJhFeE3tNKzfh
In risposta al post di: Seller_rsphq7X7pXC92

Have you checked A-Z claims?

00
user profile
Seller_bzRkeDMMsE3Is
In risposta al post di: Seller_rsphq7X7pXC92

Just watching David Attenborough on BBC1, he said the number of sharks is declining rapidly throughout the world, he has obviously never tried selling on Amazon!

50
user profile
Seller_XJW948XQxw3t7
In risposta al post di: Seller_rsphq7X7pXC92

this happens to us all the time on seller fulfilled orders, we just start a safe-t claim, under OTHER and provide a message something along the lines of....

"order was refunded as not delivered, shipping label was purchased via buy shipping with DPD tracking number, 12345678910Y. Tracking confirms item was delivered on Thu, 5 Oct 2023, 12:28 BST"

safe-t claim gets approved pretty much 100% of the time

00
Segui questa discussione per ricevere notifiche sulle nuove attività
user profile
Seller_ZJhFeE3tNKzfh
In risposta al post di: Seller_rsphq7X7pXC92

Have you checked A-Z claims?

00
user profile
Seller_ZJhFeE3tNKzfh
In risposta al post di: Seller_rsphq7X7pXC92

Have you checked A-Z claims?

00
Rispondi
user profile
Seller_bzRkeDMMsE3Is
In risposta al post di: Seller_rsphq7X7pXC92

Just watching David Attenborough on BBC1, he said the number of sharks is declining rapidly throughout the world, he has obviously never tried selling on Amazon!

50
user profile
Seller_bzRkeDMMsE3Is
In risposta al post di: Seller_rsphq7X7pXC92

Just watching David Attenborough on BBC1, he said the number of sharks is declining rapidly throughout the world, he has obviously never tried selling on Amazon!

50
Rispondi
user profile
Seller_XJW948XQxw3t7
In risposta al post di: Seller_rsphq7X7pXC92

this happens to us all the time on seller fulfilled orders, we just start a safe-t claim, under OTHER and provide a message something along the lines of....

"order was refunded as not delivered, shipping label was purchased via buy shipping with DPD tracking number, 12345678910Y. Tracking confirms item was delivered on Thu, 5 Oct 2023, 12:28 BST"

safe-t claim gets approved pretty much 100% of the time

00
user profile
Seller_XJW948XQxw3t7
In risposta al post di: Seller_rsphq7X7pXC92

this happens to us all the time on seller fulfilled orders, we just start a safe-t claim, under OTHER and provide a message something along the lines of....

"order was refunded as not delivered, shipping label was purchased via buy shipping with DPD tracking number, 12345678910Y. Tracking confirms item was delivered on Thu, 5 Oct 2023, 12:28 BST"

safe-t claim gets approved pretty much 100% of the time

00
Rispondi
Segui questa discussione per ricevere notifiche sulle nuove attività