Listings Removed and No Help from Appeal process or Amazon Agents
Dear Amazon Support Team,
I am writing to urgently seek assistance regarding a critical issue with my listings (most recent Case ID 15048341501). Over two weeks ago, I discovered that 14 child listings and 2 parent listings were removed due to wording that did not comply with Amazon's requirements. Immediately upon identifying the issue, I corrected the wording and submitted the listings for approval. However, despite my prompt action, the listings remain inactive.
I initiated the appeal process more than a week ago, but I have not received any response from Amazon to date. Additionally, I have submitted multiple case requests to have the listings re-enabled on the backend, as I am unable to activate them myself. Regrettably, the responses I have received have been generic and unhelpful, seemingly generated by bots or agents rushing through cases to meet response targets.
I must emphasize my growing frustration with the level of support provided by Amazon's email agents. Despite raising this issue over two weeks ago and making immediate efforts to resolve it, there has been no improvement in the assistance offered. The primary objective of the support agents should be to resolve cases effectively, rather than merely responding to case IDs in hopes that customers will not follow up.
Due to this ongoing issue, I have inventory stuck in the warehouse that is at risk of becoming disposable. I am reaching out to you as a final resort for help, hoping for a timely resolution to my problem.
I appreciate your immediate attention to this matter and look forward to a prompt and effective solution.
Sincerely,
Listings Removed and No Help from Appeal process or Amazon Agents
Dear Amazon Support Team,
I am writing to urgently seek assistance regarding a critical issue with my listings (most recent Case ID 15048341501). Over two weeks ago, I discovered that 14 child listings and 2 parent listings were removed due to wording that did not comply with Amazon's requirements. Immediately upon identifying the issue, I corrected the wording and submitted the listings for approval. However, despite my prompt action, the listings remain inactive.
I initiated the appeal process more than a week ago, but I have not received any response from Amazon to date. Additionally, I have submitted multiple case requests to have the listings re-enabled on the backend, as I am unable to activate them myself. Regrettably, the responses I have received have been generic and unhelpful, seemingly generated by bots or agents rushing through cases to meet response targets.
I must emphasize my growing frustration with the level of support provided by Amazon's email agents. Despite raising this issue over two weeks ago and making immediate efforts to resolve it, there has been no improvement in the assistance offered. The primary objective of the support agents should be to resolve cases effectively, rather than merely responding to case IDs in hopes that customers will not follow up.
Due to this ongoing issue, I have inventory stuck in the warehouse that is at risk of becoming disposable. I am reaching out to you as a final resort for help, hoping for a timely resolution to my problem.
I appreciate your immediate attention to this matter and look forward to a prompt and effective solution.
Sincerely,
0 risposte
Cooper_Amazon
Good Evening @Seller_Wb6nkUKGC1St4,
I see that Selling Partner Support has restored most of your ASINs mentioned on CASE ID ending in 1931. The remaining ASINs need the detail pages updated for the following attributes:
- generic fiber name of bamboo under bullet_point
- fabric_type
- product_description
Please let us know on this discussion if you have any additional questions or reach out to support via CASE ID ending in 1931. Have a wonderful rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_Wb6nkUKGC1St4,
Apologize for the delay. I reached out to you through CASE ID 15178464081 so we can further discuss which ASINs were approved and which ASINs require detail page updates in order for the appeal review process to continue. Please review CASE ID 15178464081 when you have a chance and follow up with me there.
Looking forward to chatting with you soon.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_Wb6nkUKGC1St4,
I appreciate the quick response on CASE ID 15178464081. We are still investigating the reinstatement of your ASINs in addition to reviewing the feedback you provided regarding the ASINs you are unable to edit.
I will follow up with you again on CASE ID 15178464081 when I have updates. We ask for your continued patience at this time.
Sincerely, Cooper_Amazon
Seller_Wb6nkUKGC1St4
Can someone help and also stop my inventory from being disposed. @Cooper_Amazon @Michelle_Amazon @Blake_Amazon @Danny_Amazon @Steve_Amazon @KJ_Amazon @Tiff_Amazon
