CAN SOMEONE PLEASE PLEASE PLEASE HELP ME! WHERE IS THE SUPPORT???????????????????
I have been trying to resolve this issue for over a month. I have called every telephone number I can find and completed the seller central contact us form 6 times.
We have a trading account Feedmark Group. The log in address is now not recognised. We can log in as but with limited permissions so I cannot respond to the only offer of help I have received...
YOU CANNOT RESPOND TO THE EMAIL AS IT DOES NOT RECEIVE INCOMING EMAILS SO YOU HAVE TO USE THE LINK PROVIDED AT THE BOTTOM OF THE EMAIL. THIS HOWEVER REQUIRES YOU TO LOG IN AND WE DO NOT HAVE THE PERMISSIONS TO VIEW IT. See transcript below. As I cannot respond they think the problem is solved! It is utterly ridiculous!
From: sellers-support-reply
Sent: Monday, June 10, 2024 6:24:33 PM
To: Fiona (removed by moderator)
Subject: [Case ID:9874326582]"Your Help Needed" You are not recognising our administrators log in details - OUR DETAILS ARE CORRECT. YOUR SYSTEM IS WRONG!
This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.
If we’ve resolved your issue, no further action is needed and we’ll close your case.
Thank you,
Amazon Support
-- Original Message --
Hello from Amazon Selling Partner Support,
Thank you for reaching out to us, this is Nia the associate who received your case.
I understand your concern about the update to your previous case regarding your account where you are unable to log in.
For us to further assist you, we may request for you to specify the specific marketplace that you are having an issues for us to proceed with the investigation.
This is a reminder to let you know we need more information to resolve your case. Please respond to this message and provide the requested details in order for us to continue our efforts to resolve this issue.
I’m glad I was able to assist you. Have a great day.
Thank you for selling with Amazon.
Nialyn
Amazon.co.uk Seller Support
=======================================
MORE WAYS TO GET HELP:
To contact us again about this issue, please use the Contact Us form using the following link:
https://www.amazon.co.uk/gp/help/contact-us/selling-at-amazon.html?caseId=9874326582&referral=A2KZL5OMMDHN5C_AA12AH2MW3FSR
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
CAN SOMEONE PLEASE PLEASE PLEASE HELP ME! WHERE IS THE SUPPORT???????????????????
I have been trying to resolve this issue for over a month. I have called every telephone number I can find and completed the seller central contact us form 6 times.
We have a trading account Feedmark Group. The log in address is now not recognised. We can log in as but with limited permissions so I cannot respond to the only offer of help I have received...
YOU CANNOT RESPOND TO THE EMAIL AS IT DOES NOT RECEIVE INCOMING EMAILS SO YOU HAVE TO USE THE LINK PROVIDED AT THE BOTTOM OF THE EMAIL. THIS HOWEVER REQUIRES YOU TO LOG IN AND WE DO NOT HAVE THE PERMISSIONS TO VIEW IT. See transcript below. As I cannot respond they think the problem is solved! It is utterly ridiculous!
From: sellers-support-reply
Sent: Monday, June 10, 2024 6:24:33 PM
To: Fiona (removed by moderator)
Subject: [Case ID:9874326582]"Your Help Needed" You are not recognising our administrators log in details - OUR DETAILS ARE CORRECT. YOUR SYSTEM IS WRONG!
This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.
If we’ve resolved your issue, no further action is needed and we’ll close your case.
Thank you,
Amazon Support
-- Original Message --
Hello from Amazon Selling Partner Support,
Thank you for reaching out to us, this is Nia the associate who received your case.
I understand your concern about the update to your previous case regarding your account where you are unable to log in.
For us to further assist you, we may request for you to specify the specific marketplace that you are having an issues for us to proceed with the investigation.
This is a reminder to let you know we need more information to resolve your case. Please respond to this message and provide the requested details in order for us to continue our efforts to resolve this issue.
I’m glad I was able to assist you. Have a great day.
Thank you for selling with Amazon.
Nialyn
Amazon.co.uk Seller Support
=======================================
MORE WAYS TO GET HELP:
To contact us again about this issue, please use the Contact Us form using the following link:
https://www.amazon.co.uk/gp/help/contact-us/selling-at-amazon.html?caseId=9874326582&referral=A2KZL5OMMDHN5C_AA12AH2MW3FSR
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
45 risposte
Spencer_Amazon
Hello @Seller_HK4s45YcGi7ob,
I am Spencer with Amazon.
I have contacted our partner team and asked them to look into this.
We will stay in touch.
Regards, Spencer
Seller_C8d2ovLM6CWgk
We CANNOT MANAGE OUR ACCOUNT UNTIL YOU LET US IN...
I HAVE HEARD NOTHING
Seller_C8d2ovLM6CWgk
SPENCER! I HAVE NO-ONE ELSE TO CONTACT. WE CANNOT MANAGE OUR ACCOUNT BECAUSE YOU DO NOT RECOGNISE OUR PRIMARY ACCOUNT HOLDER. NO-ONE ELSE HAS ANY PERMISSIONS.
CAN YOU PLEASE SIMPLY SEND AN EMAIL TO THE ADDRESS YOU HAVE AS THE PRIMARY ACCOUNT HOLDER?
Seller_C8d2ovLM6CWgk
WE CANNOT DEAL WITH ANY OF YOUR EMAILS
Seller_C8d2ovLM6CWgk
Spencer
Still nothing from anyone at AMAZON.
You are taking orders and money but we cannot deliver them because you wont let us log in....
I have never known anything so useless
Spencer_Amazon
I really am sorry @Seller_C8d2ovLM6CWgk,
I asked the team again to look into your case and prioritize it. I also added other partner teams to help out.
Regards, Spencer
Spencer_Amazon
Hello again @Seller_C8d2ovLM6CWgk,
My contact at the partner team is going to attempt to contact you within the next hour.
I will stay on and monitor this with them.
Regards, Spencer
Spencer_Amazon
Hello @Seller_C8d2ovLM6CWgk,
I am making progress trying to have the team reach out to you properly.
I was requested to ask if you have access to the regular email account that is added to the cases, fiona@, the same that is in your first post which I removed due to privacy reasons.
If so, we are looking for a way to communicate with you that does not require you to log into the Amazon account.
Please let me know.
Regards, Spencer
Seller_C8d2ovLM6CWgk
I can get fiona @, chris @ and carl @...
Spencer_Amazon
Perfect @Seller_C8d2ovLM6CWgk,
I will let the partner team know.
Regards, Spencer
Spencer_Amazon
Hello again @Seller_C8d2ovLM6CWgk,
I heard back from our partner team, there is a delay but they continue to work on the issue.
We will stay in touch.
Regards, Spencer
