CAN SOMEONE PLEASE PLEASE PLEASE HELP ME! WHERE IS THE SUPPORT???????????????????
I have been trying to resolve this issue for over a month. I have called every telephone number I can find and completed the seller central contact us form 6 times.
We have a trading account Feedmark Group. The log in address is now not recognised. We can log in as but with limited permissions so I cannot respond to the only offer of help I have received...
YOU CANNOT RESPOND TO THE EMAIL AS IT DOES NOT RECEIVE INCOMING EMAILS SO YOU HAVE TO USE THE LINK PROVIDED AT THE BOTTOM OF THE EMAIL. THIS HOWEVER REQUIRES YOU TO LOG IN AND WE DO NOT HAVE THE PERMISSIONS TO VIEW IT. See transcript below. As I cannot respond they think the problem is solved! It is utterly ridiculous!
From: sellers-support-reply
Sent: Monday, June 10, 2024 6:24:33 PM
To: Fiona (removed by moderator)
Subject: [Case ID:9874326582]"Your Help Needed" You are not recognising our administrators log in details - OUR DETAILS ARE CORRECT. YOUR SYSTEM IS WRONG!
This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.
If we’ve resolved your issue, no further action is needed and we’ll close your case.
Thank you,
Amazon Support
-- Original Message --
Hello from Amazon Selling Partner Support,
Thank you for reaching out to us, this is Nia the associate who received your case.
I understand your concern about the update to your previous case regarding your account where you are unable to log in.
For us to further assist you, we may request for you to specify the specific marketplace that you are having an issues for us to proceed with the investigation.
This is a reminder to let you know we need more information to resolve your case. Please respond to this message and provide the requested details in order for us to continue our efforts to resolve this issue.
I’m glad I was able to assist you. Have a great day.
Thank you for selling with Amazon.
Nialyn
Amazon.co.uk Seller Support
=======================================
MORE WAYS TO GET HELP:
To contact us again about this issue, please use the Contact Us form using the following link:
https://www.amazon.co.uk/gp/help/contact-us/selling-at-amazon.html?caseId=9874326582&referral=A2KZL5OMMDHN5C_AA12AH2MW3FSR
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
CAN SOMEONE PLEASE PLEASE PLEASE HELP ME! WHERE IS THE SUPPORT???????????????????
I have been trying to resolve this issue for over a month. I have called every telephone number I can find and completed the seller central contact us form 6 times.
We have a trading account Feedmark Group. The log in address is now not recognised. We can log in as but with limited permissions so I cannot respond to the only offer of help I have received...
YOU CANNOT RESPOND TO THE EMAIL AS IT DOES NOT RECEIVE INCOMING EMAILS SO YOU HAVE TO USE THE LINK PROVIDED AT THE BOTTOM OF THE EMAIL. THIS HOWEVER REQUIRES YOU TO LOG IN AND WE DO NOT HAVE THE PERMISSIONS TO VIEW IT. See transcript below. As I cannot respond they think the problem is solved! It is utterly ridiculous!
From: sellers-support-reply
Sent: Monday, June 10, 2024 6:24:33 PM
To: Fiona (removed by moderator)
Subject: [Case ID:9874326582]"Your Help Needed" You are not recognising our administrators log in details - OUR DETAILS ARE CORRECT. YOUR SYSTEM IS WRONG!
This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.
If we’ve resolved your issue, no further action is needed and we’ll close your case.
Thank you,
Amazon Support
-- Original Message --
Hello from Amazon Selling Partner Support,
Thank you for reaching out to us, this is Nia the associate who received your case.
I understand your concern about the update to your previous case regarding your account where you are unable to log in.
For us to further assist you, we may request for you to specify the specific marketplace that you are having an issues for us to proceed with the investigation.
This is a reminder to let you know we need more information to resolve your case. Please respond to this message and provide the requested details in order for us to continue our efforts to resolve this issue.
I’m glad I was able to assist you. Have a great day.
Thank you for selling with Amazon.
Nialyn
Amazon.co.uk Seller Support
=======================================
MORE WAYS TO GET HELP:
To contact us again about this issue, please use the Contact Us form using the following link:
https://www.amazon.co.uk/gp/help/contact-us/selling-at-amazon.html?caseId=9874326582&referral=A2KZL5OMMDHN5C_AA12AH2MW3FSR
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
45 risposte
Spencer_Amazon
Hello @Seller_HK4s45YcGi7ob,
I am Spencer with Amazon.
I have contacted our partner team and asked them to look into this.
We will stay in touch.
Regards, Spencer
Spencer_Amazon
Hello @Seller_HK4s45YcGi7ob,
I have been checking your case and they reopened it.
They are working with an internal team and have prioritized it.
Please hang in there, they are working on a solution.
Regards, Spencer
Seller_C8d2ovLM6CWgk
What is happening here?
WE CANNOT MANAGE OUR AMAZON ACCOUNT AS YOU DO NOT RECOGNISE OUR PRIMARY ACCOUNT HOLDER.........
NO-ONE ELSE HAS PERMISSIONS. WE CANNOT RESPOND TO EMAILS OR COMMUNICATE IN ANY WAY.
Spencer_Amazon
Hello @Seller_C8d2ovLM6CWgk,
I contacted our partner team again to look into this case.
Regards, Spencer
Spencer_Amazon
Hello @Seller_C8d2ovLM6CWgk,
I heard back from my contact in the partner team, they will contact you in the next 24 hours.
I will keep an eye out in the mean time.
Regards, Spencer
Seller_C8d2ovLM6CWgk
We cannot do anything now as we cannot update payment
details.
Please just send an email to the primary users email address
Spencer_Amazon
Hello @Seller_C8d2ovLM6CWgk,
I will contact the team again.
Regards, Spencer
Spencer_Amazon
Hello @Seller_C8d2ovLM6CWgk,
I heard back from my contact.
They will contact you via call as soon as Ithey have a confirmation of access from our partner group.
Regards, Spencer
Seller_C8d2ovLM6CWgk
OK WE ARE SELLING BUT CANNOT PROCESS OR DO ANYTHING.......
THEY NEED TO CALL ME - I'M THE MANAGING DIRECTOR - O7768 534811
Seller_C8d2ovLM6CWgk
Spencer
We cannot fulfil orders as you do not recognise our primary account holder.
How can this take 4 months to fix?
I keep getting emails from Daniel saying they are working on it but they are the same email. I cannot reply as we cannot log in!
WHAT DO WE HAVE TO DO???????????????????
Seller_C8d2ovLM6CWgk
We CANNOT MANAGE OUR ACCOUNT UNTIL YOU LET US IN...
I HAVE HEARD NOTHING
