CAN SOMEONE PLEASE PLEASE PLEASE HELP ME! WHERE IS THE SUPPORT???????????????????
I have been trying to resolve this issue for over a month. I have called every telephone number I can find and completed the seller central contact us form 6 times.
We have a trading account Feedmark Group. The log in address is now not recognised. We can log in as but with limited permissions so I cannot respond to the only offer of help I have received...
YOU CANNOT RESPOND TO THE EMAIL AS IT DOES NOT RECEIVE INCOMING EMAILS SO YOU HAVE TO USE THE LINK PROVIDED AT THE BOTTOM OF THE EMAIL. THIS HOWEVER REQUIRES YOU TO LOG IN AND WE DO NOT HAVE THE PERMISSIONS TO VIEW IT. See transcript below. As I cannot respond they think the problem is solved! It is utterly ridiculous!
From: sellers-support-reply
Sent: Monday, June 10, 2024 6:24:33 PM
To: Fiona (removed by moderator)
Subject: [Case ID:9874326582]"Your Help Needed" You are not recognising our administrators log in details - OUR DETAILS ARE CORRECT. YOUR SYSTEM IS WRONG!
This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.
If we’ve resolved your issue, no further action is needed and we’ll close your case.
Thank you,
Amazon Support
-- Original Message --
Hello from Amazon Selling Partner Support,
Thank you for reaching out to us, this is Nia the associate who received your case.
I understand your concern about the update to your previous case regarding your account where you are unable to log in.
For us to further assist you, we may request for you to specify the specific marketplace that you are having an issues for us to proceed with the investigation.
This is a reminder to let you know we need more information to resolve your case. Please respond to this message and provide the requested details in order for us to continue our efforts to resolve this issue.
I’m glad I was able to assist you. Have a great day.
Thank you for selling with Amazon.
Nialyn
Amazon.co.uk Seller Support
=======================================
MORE WAYS TO GET HELP:
To contact us again about this issue, please use the Contact Us form using the following link:
https://www.amazon.co.uk/gp/help/contact-us/selling-at-amazon.html?caseId=9874326582&referral=A2KZL5OMMDHN5C_AA12AH2MW3FSR
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
CAN SOMEONE PLEASE PLEASE PLEASE HELP ME! WHERE IS THE SUPPORT???????????????????
I have been trying to resolve this issue for over a month. I have called every telephone number I can find and completed the seller central contact us form 6 times.
We have a trading account Feedmark Group. The log in address is now not recognised. We can log in as but with limited permissions so I cannot respond to the only offer of help I have received...
YOU CANNOT RESPOND TO THE EMAIL AS IT DOES NOT RECEIVE INCOMING EMAILS SO YOU HAVE TO USE THE LINK PROVIDED AT THE BOTTOM OF THE EMAIL. THIS HOWEVER REQUIRES YOU TO LOG IN AND WE DO NOT HAVE THE PERMISSIONS TO VIEW IT. See transcript below. As I cannot respond they think the problem is solved! It is utterly ridiculous!
From: sellers-support-reply
Sent: Monday, June 10, 2024 6:24:33 PM
To: Fiona (removed by moderator)
Subject: [Case ID:9874326582]"Your Help Needed" You are not recognising our administrators log in details - OUR DETAILS ARE CORRECT. YOUR SYSTEM IS WRONG!
This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.
If we’ve resolved your issue, no further action is needed and we’ll close your case.
Thank you,
Amazon Support
-- Original Message --
Hello from Amazon Selling Partner Support,
Thank you for reaching out to us, this is Nia the associate who received your case.
I understand your concern about the update to your previous case regarding your account where you are unable to log in.
For us to further assist you, we may request for you to specify the specific marketplace that you are having an issues for us to proceed with the investigation.
This is a reminder to let you know we need more information to resolve your case. Please respond to this message and provide the requested details in order for us to continue our efforts to resolve this issue.
I’m glad I was able to assist you. Have a great day.
Thank you for selling with Amazon.
Nialyn
Amazon.co.uk Seller Support
=======================================
MORE WAYS TO GET HELP:
To contact us again about this issue, please use the Contact Us form using the following link:
https://www.amazon.co.uk/gp/help/contact-us/selling-at-amazon.html?caseId=9874326582&referral=A2KZL5OMMDHN5C_AA12AH2MW3FSR
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
45 risposte
Spencer_Amazon
Hello @Seller_HK4s45YcGi7ob,
I am Spencer with Amazon.
I have contacted our partner team and asked them to look into this.
We will stay in touch.
Regards, Spencer
Seller_HK4s45YcGi7ob
Hi Spencer - we have run out of stock and need to replenish but as a secondary I dont have permission. I cannot log in as Admin because Amazon are not recognising our details. How do I solve this? We have been locked out for a month!
Spencer_Amazon
Hello @Seller_HK4s45YcGi7ob,
I am chasing this with the appropriate team.
Regards, Spencer
Seller_HK4s45YcGi7ob
OK but this is incredibly urgent! We (and you) are losing sales....and have been for sometime. You keep sending emails to carl(at)feedmark but I cannot log in as him or anyone else apart from fiona who has minimal permissions. I cannot tell you how frustrating this is.
Spencer_Amazon
Hello @Seller_HK4s45YcGi7ob,
Can you please check if you have access to case ID: 9957391282?
Regards, Spencer
Seller_HK4s45YcGi7ob
You do not recognise our administrators email. We can only log in as a secondary user and we cannot access cases or reply to emails. PLEASE PLEASE HELP!
Perhaps you can find out our primary/administrators email????
Please see case 9966778242 although we cannot see cases or reply....
Spencer_Amazon
Thank you for confirming@Seller_HK4s45YcGi7ob,
I have contacted our partner team to look into this.
I will keep you posted.
Regards, Spencer
Spencer_Amazon
Hello @Seller_HK4s45YcGi7ob,
Our partner team is aware you can not login to see cases and emails.
I asked them to use different ways to contact you.
Let me know if you are now able to communicate with them please?
Regards, Spencer
Seller_HK4s45YcGi7ob
I have sent the following in response to an email from Daniel (Removed by moderator)
Dear DanielThank you for your email.
We have been trying to resolve this issue for over 2 months without success.
As your system does not recognise our administrator we are unable to respond to the many emails and most of the time Amazon say they are unable to find the account - whilst at the same time sending emails.
We have run out of stock on your site so it has drastically impacted sales and customer service - we are unable to replenish.
Please simply send an email to the administrator you have recorded in your system for Feedmark Group.
I look forward to you resolving the issue without delay.
Yours sincerely
Chris
Managing Director
(Removed by moderator)
Spencer_Amazon
Thank you @Seller_HK4s45YcGi7ob,
I am keeping an eye out on the progress and inform you of any updates.
Regards, Spencer
Seller_HK4s45YcGi7ob
Dear Spencer,
We still haven't made any progress with this issue despite multiple attempts!
Please help!!!!!
Spencer_Amazon
Hello @Seller_HK4s45YcGi7ob,
I contacted the partner team again and asked for an update.
Regards, Spencer
