I am a long time seller here on Amazon and this email from Amazon has me totally confused.

First some facts. I ship FBM exclusively. I have my products split among varying shipping templates based upon product type. This email relates only to my book template that has a baseline price of $3.99 with no weight modifier.

I have already gone into my shipping settings to see if anything has been red flagged in there - it has not. The products utilizing that shipping template appear to still be displayed to customers and can be added to a cart with the shipping pricing used in the template.

So other than the email telling me there is an issue I cannot find an actual issue. As I can't find an issue I have no idea what steps to take.

Has anyone else encountered this?

Dear Seller,

To protect the customer experience, we may suppress shipping options when we believe the shipping rates to customers are excessive. We’ve identified this potential error in your ship rate configurations for the ship options and SKUs below:

Marketplace Template Name Ship Option Name Sample SKUs Regions

US Migrated Books Template STANDARD DOMESTIC 5A-FRCB-DUJV Maine,Vermont,New Hampshire,Massachusetts,Connecticut,Rhode Island,New York,Pennsylvania,District of Columbia,New Jersey,and more regions

What is happening?

The ship options listed above are no longer being shown to customers for affected SKUs. Customers can still see and buy your offers, excluding these ship options, unless all configured ship options for an offer violate the policy, in which case your offer is not shown at all.

Why is this happening?

These ship options appear to have excessive shipping rates for these SKUs and are in violation of Amazon’s Marketplace Fair Pricing Policy. This policy can be found at: https://sellercentral.amazon.com/gp/help/5TUVJKZHUVMN77V.

How do I reenable my ship options?

Please review the policy and update your shipping rates on the Shipping Settings page in Seller Central. There may be up to a week of delay in our email notification system, however, your ship options will be reactivated immediately when shipping rates are updated to comply with our policy.

• To learn how to edit your shipping settings, refer to:

https://sellercentral.amazon.com/gp/help/201834090

Please also ensure your product listing contains the correct package weight and dimensions.

• To learn how to edit your product listing, refer to:

https://sellercentral.amazon.com/gp/help/201836910

Have your ship options been removed in error?

Contact Us if you believe there has been an error, and please submit an explanation. Your explanation should include the following information:

• A description of how your shipping rates have complied with the Amazon Marketplace Fair Pricing policy. When reviewing shipping rates, Amazon takes into account current public carrier prices and reasonable handling charges, as well as buyer perception. If your ship rates are reasonably related to your shipping costs, please provide Amazon with an explanation for your shipping rates.

• Evidence or examples that demonstrate your shipping rates have complied with the Amazon Marketplace Fair Pricing policy.

Thank you,

Amazon Selling Services