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Seller_bOZWgAoHggIb9

Seller Feedback

Hello,

Can we please get a better system to help us with negative feedback.

I sold an item that I listed as used, in the notes I even wrote that the item does not come with the original box.

Yet I get a negative feedback that states:

This package arrived opened. So it was not new as advertised in the listing. There was no wording in the listing stating the package was opened or has been used. This is deceiving. If you do want to buy from this seller, make sure you ask questions about the item before making a purchase. I have seen in other comments, be aware they will charge you a restocking fee if you return the item.

I requested a review and Amazon will not remove the feedback. Why? I was not deceiving, I listed the item as used and also mentioned the original box is not included.

@SEAmod @Quincy_Amazon @Joey_Amazon

Case ID: 16513866341

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Seller_bOZWgAoHggIb9

Seller Feedback

Hello,

Can we please get a better system to help us with negative feedback.

I sold an item that I listed as used, in the notes I even wrote that the item does not come with the original box.

Yet I get a negative feedback that states:

This package arrived opened. So it was not new as advertised in the listing. There was no wording in the listing stating the package was opened or has been used. This is deceiving. If you do want to buy from this seller, make sure you ask questions about the item before making a purchase. I have seen in other comments, be aware they will charge you a restocking fee if you return the item.

I requested a review and Amazon will not remove the feedback. Why? I was not deceiving, I listed the item as used and also mentioned the original box is not included.

@SEAmod @Quincy_Amazon @Joey_Amazon

Case ID: 16513866341

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Seller_4zBzdtgCyS9EI
In risposta al post di: Seller_bOZWgAoHggIb9

Have you looked up the "condition guidelines" and policies?

You sold the product as used, without box. How did you grade the product and what type was it?

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Quincy_Amazon
In risposta al post di: Seller_bOZWgAoHggIb9

Hello @Seller_bOZWgAoHggIb9

Thank you for posting your inquiry to the Forums.

I am confirming that I have escalated your case for additional review by the partner team. I will monitor the case for updates and will relay the same. Please continue to monitor your performance notifications, email address on file, and case log in case the team reaches out to you directly.

Regards,

Quincy_Amazon

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user profile
Seller_bOZWgAoHggIb9

Seller Feedback

Hello,

Can we please get a better system to help us with negative feedback.

I sold an item that I listed as used, in the notes I even wrote that the item does not come with the original box.

Yet I get a negative feedback that states:

This package arrived opened. So it was not new as advertised in the listing. There was no wording in the listing stating the package was opened or has been used. This is deceiving. If you do want to buy from this seller, make sure you ask questions about the item before making a purchase. I have seen in other comments, be aware they will charge you a restocking fee if you return the item.

I requested a review and Amazon will not remove the feedback. Why? I was not deceiving, I listed the item as used and also mentioned the original box is not included.

@SEAmod @Quincy_Amazon @Joey_Amazon

Case ID: 16513866341

29 visualizzazioni
4 risposte
00
Rispondi
user profile
Seller_bOZWgAoHggIb9

Seller Feedback

Hello,

Can we please get a better system to help us with negative feedback.

I sold an item that I listed as used, in the notes I even wrote that the item does not come with the original box.

Yet I get a negative feedback that states:

This package arrived opened. So it was not new as advertised in the listing. There was no wording in the listing stating the package was opened or has been used. This is deceiving. If you do want to buy from this seller, make sure you ask questions about the item before making a purchase. I have seen in other comments, be aware they will charge you a restocking fee if you return the item.

I requested a review and Amazon will not remove the feedback. Why? I was not deceiving, I listed the item as used and also mentioned the original box is not included.

@SEAmod @Quincy_Amazon @Joey_Amazon

Case ID: 16513866341

00
29 visualizzazioni
4 risposte
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user profile

Seller Feedback

di Seller_bOZWgAoHggIb9

Hello,

Can we please get a better system to help us with negative feedback.

I sold an item that I listed as used, in the notes I even wrote that the item does not come with the original box.

Yet I get a negative feedback that states:

This package arrived opened. So it was not new as advertised in the listing. There was no wording in the listing stating the package was opened or has been used. This is deceiving. If you do want to buy from this seller, make sure you ask questions about the item before making a purchase. I have seen in other comments, be aware they will charge you a restocking fee if you return the item.

I requested a review and Amazon will not remove the feedback. Why? I was not deceiving, I listed the item as used and also mentioned the original box is not included.

@SEAmod @Quincy_Amazon @Joey_Amazon

Case ID: 16513866341

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Tag:Recensioni negative
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Seller_4zBzdtgCyS9EI
In risposta al post di: Seller_bOZWgAoHggIb9

Have you looked up the "condition guidelines" and policies?

You sold the product as used, without box. How did you grade the product and what type was it?

00
user profile
Quincy_Amazon
In risposta al post di: Seller_bOZWgAoHggIb9

Hello @Seller_bOZWgAoHggIb9

Thank you for posting your inquiry to the Forums.

I am confirming that I have escalated your case for additional review by the partner team. I will monitor the case for updates and will relay the same. Please continue to monitor your performance notifications, email address on file, and case log in case the team reaches out to you directly.

Regards,

Quincy_Amazon

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Seller_4zBzdtgCyS9EI
In risposta al post di: Seller_bOZWgAoHggIb9

Have you looked up the "condition guidelines" and policies?

You sold the product as used, without box. How did you grade the product and what type was it?

00
user profile
Seller_4zBzdtgCyS9EI
In risposta al post di: Seller_bOZWgAoHggIb9

Have you looked up the "condition guidelines" and policies?

You sold the product as used, without box. How did you grade the product and what type was it?

00
Rispondi
user profile
Quincy_Amazon
In risposta al post di: Seller_bOZWgAoHggIb9

Hello @Seller_bOZWgAoHggIb9

Thank you for posting your inquiry to the Forums.

I am confirming that I have escalated your case for additional review by the partner team. I will monitor the case for updates and will relay the same. Please continue to monitor your performance notifications, email address on file, and case log in case the team reaches out to you directly.

Regards,

Quincy_Amazon

00
user profile
Quincy_Amazon
In risposta al post di: Seller_bOZWgAoHggIb9

Hello @Seller_bOZWgAoHggIb9

Thank you for posting your inquiry to the Forums.

I am confirming that I have escalated your case for additional review by the partner team. I will monitor the case for updates and will relay the same. Please continue to monitor your performance notifications, email address on file, and case log in case the team reaches out to you directly.

Regards,

Quincy_Amazon

00
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