I have a question about my account or need help with an appeal.
Dear Amazon Team and Other Members,
Last Month, on November 12, 2024, I received an email notifying me of the deactivation of my account due to authenticity concerns regarding my product (ASIN: B002K0NQYU, Brand: ELTRON). Following this, I submitted an appeal in Seller Central on November 13, 2024, and soo on 6 appeals, including the Brand Letter of Authorization and the original paid invoice to verify the authenticity of the inventory.
The inventory was purchased directly from the brand and sold under an offer listing, as per Amazon's guidelines. I have upload 6 times original invoice and LOA and supply chain from issued the Brand direct but got rejected every time.
I kindly request you to review my appeal or help me to contact with Higher department for that issue. its very impacted my Amazon business and waste of my time.
Thank you for your prompt attention to this matter. I greatly appreciate your help in resolving this issue.
Best regards,
Sohail Farooq| Director
I have a question about my account or need help with an appeal.
Dear Amazon Team and Other Members,
Last Month, on November 12, 2024, I received an email notifying me of the deactivation of my account due to authenticity concerns regarding my product (ASIN: B002K0NQYU, Brand: ELTRON). Following this, I submitted an appeal in Seller Central on November 13, 2024, and soo on 6 appeals, including the Brand Letter of Authorization and the original paid invoice to verify the authenticity of the inventory.
The inventory was purchased directly from the brand and sold under an offer listing, as per Amazon's guidelines. I have upload 6 times original invoice and LOA and supply chain from issued the Brand direct but got rejected every time.
I kindly request you to review my appeal or help me to contact with Higher department for that issue. its very impacted my Amazon business and waste of my time.
Thank you for your prompt attention to this matter. I greatly appreciate your help in resolving this issue.
Best regards,
Sohail Farooq| Director
0 risposte
Seller_kIukTwdhvntAp
"I received an email notifying me of the deactivation of my account due to authenticity concerns regarding my product (ASIN: B002K0NQYU, Brand: ELTRON)."
More and more brands have provided a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
Have you asked your sales rep at the brand if they have provided Amazon with such a list and do NOT have you on it?
CR_Amazon
Hello there @Seller_2PNGgE7dtjEmp
My name is CR and wanted to hop in here. Unfortunately, I will not have anything to share outside of what has been shared with you in both your recent performance notifications and support cases.
I do not have visibility into the investigation and document review findings, but they are not being accepted by the review and your submitted invoices are unable to be validated, which is out of my control.
I realize this is not the answer you are looking for here, but I am unable to further support.
CR_Amazon
