Account Health and Deactivation of my account over 1 year appeal
Hi for everyone,
On 6th July 2023, my account got temporarily deactivated in accordance with section 3 of the Amazons Business Solutions Agreement
I was trying to fix all the problem within 17 days, since I don’t understand what kind of problem for "Product Detail Page Rules" and "Prohibited Seller Activities and Actions". All the problem ASIN are related to brand products which original listed by Amazon, not me.
Anyway, I try to fix it and send all invoice, supplier information, purchasing rule to Amazon but still cannot activate again because I don’t have authorized letter from brand owner. (according to account specialist told me)
I use almost 1 year to prove all the items are original brand products and call over 30 times to account specialist within last year and ask for help for my account. Finally... i got authorized letter from brand owner too just last month. I try to appeal again with all document together with this authorized letter...........
Same result i got.... i really cannot understand what document or what problem for my account.
without any warning.My account health score is over 200 and i think it happened due to precious amazon AI,Noone contacted me,fortunately that i didnt make huge investments by my account because this is not a business.If amazon ll deactivat my account by any illegal movement or cheating,it should have been a check before and let me know what is wrong and what it must be.I m asking someone to help who has experience about it because on 3rd of january i have uploaded everything i was asked,still waiting for F respond of amazon..
Regards,Love..
Skyryde
Account Health and Deactivation of my account over 1 year appeal
Hi for everyone,
On 6th July 2023, my account got temporarily deactivated in accordance with section 3 of the Amazons Business Solutions Agreement
I was trying to fix all the problem within 17 days, since I don’t understand what kind of problem for "Product Detail Page Rules" and "Prohibited Seller Activities and Actions". All the problem ASIN are related to brand products which original listed by Amazon, not me.
Anyway, I try to fix it and send all invoice, supplier information, purchasing rule to Amazon but still cannot activate again because I don’t have authorized letter from brand owner. (according to account specialist told me)
I use almost 1 year to prove all the items are original brand products and call over 30 times to account specialist within last year and ask for help for my account. Finally... i got authorized letter from brand owner too just last month. I try to appeal again with all document together with this authorized letter...........
Same result i got.... i really cannot understand what document or what problem for my account.
without any warning.My account health score is over 200 and i think it happened due to precious amazon AI,Noone contacted me,fortunately that i didnt make huge investments by my account because this is not a business.If amazon ll deactivat my account by any illegal movement or cheating,it should have been a check before and let me know what is wrong and what it must be.I m asking someone to help who has experience about it because on 3rd of january i have uploaded everything i was asked,still waiting for F respond of amazon..
Regards,Love..
Skyryde
19 risposte
April_Amazon
Hello @Seller_ueHgfpaHAaX7m,
Thank you for sharing one of your performance notifications and reaching out on the Forums.
In the notification you provided, I am unable to see any ASIN's or listings.
Anyway, I try to fix it and send all invoice, supplier information, purchasing rule to Amazon but still cannot activate again because I don’t have authorized letter from brand owner. (according to account specialist told me)
I use almost 1 year to prove all the items are original brand products and call over 30 times to account specialist within last year and ask for help for my account. Finally... i got authorized letter from brand owner too just last month. I try to appeal again with all document together with this authorized letter...........
With the information you have provided, it does not seem to match the performance notification you included. You mentioned trying to sell branded products and not having an authorized letter from brand owner. This suggests this is an overall authenticity concern, can you confirm this?
Could you please provide a performance notification that shows the ASIN's (maybe a notification around the time of deactivation that includes the ASIN's and the information required from you to appeal)? You could also include Case logs and the last appeal you submitted. That would allow me to investigate and give you more helpful and specific information.
With only the information from the notification you provided, I can only provide you the same help pages you already have for the product detail page policies.
I look forward to your response. The forums community and I are here to support you.
Thank you,
April
Seller_chy5fCStE8sIz
Emet_Amazon
Hello @Seller_ueHgfpaHAaX7m,
Thank you for following up on this situation.
Due to the lack of maintained invoices which is required per our responsible sourcing guidelines which was previously provided by @April_Amazon, I cannot guarantee the eligibility for reactivation. This in addition to the rejection of your attempt to acknowledge the violation. This implies that these invoices are a mandatory requirement for reactivation. If they cannot be provided, the account will remain deactivated at this time as this is the only remaining path forward.
As mentioned above, you did not maintain invoices which are required in this situation, as this is the only path forward, there are no other documents that you can provide to address the concern.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_ueHgfpaHAaX7m,
Thank you for following up.
If you have these documents, you will need to ensure they all meet our requirements. Invoices should meet our responsible sourcing requirements and help verify their origin. A letter of authorization issued by the brand or the rights owner also has its own requirements that they need to meet so we can verify you are an authorized distributor of the brand. What other documents did you provide?
A plan of action is no longer accepted in these situations. We will require the above mentioned documentation to verify compliance and authenticity. As previously mentioned if these documents do not meet our requirements or cannot be provided, the account will remain deactivated at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_ueHgfpaHAaX7m,
Thank you for following up on the topic.
You mentioned that you found this authorized dealer on the Kingston website, this information can be outdated if not properly maintained. What other efforts have you made to verify this is an authorized distributor for resale specifically on amazon. Some brands will restrict who sells these products and or brands along with where in some situations like this. If you do not have an authorized or verified supply chain for amazon, we may not accept the provided invoices or documentation.
Have you communicated with your supplier on if they have a LOA from Kingston approving them to sell these products for redistribution on amazon? If we cannot verify your supply chain is approved by the brand or we cannot verify. Additionally when you're providing your invoices from this supplier does it mentioned the appropriate brand on the product? Does the invoice received show you are the receiver of the products?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_ueHgfpaHAaX7m
Hello, i did not get any answer 2 weeks ago, anyone can help?
