2 Factor Authentication issue
I'm unable to access the phone number linked to the 2-factor authentication of my account, and I need assistance to disable the 2-factor authentication and add my new number to it.
Every time I attempt to access the login settings in my account, it prompts me to enter the OTP sent to the number that I no longer have access to.
This is the 5th or 6th time I've contacted Amazon for help in resolving this issue.
I didn't set up a backup method before for receiving my 2-factor authentication codes.
I've tried the recovery process 4 or 5 times to disable 2-factor authentication, but without success.
Every time I reach out to Amazon, I'm informed that my case will be escalated to a specialized team, and they assure me I'll receive an email response. However, I never receive any follow-up.
It's crucial that I regain access to my account promptly to continue my work.
2 Factor Authentication issue
I'm unable to access the phone number linked to the 2-factor authentication of my account, and I need assistance to disable the 2-factor authentication and add my new number to it.
Every time I attempt to access the login settings in my account, it prompts me to enter the OTP sent to the number that I no longer have access to.
This is the 5th or 6th time I've contacted Amazon for help in resolving this issue.
I didn't set up a backup method before for receiving my 2-factor authentication codes.
I've tried the recovery process 4 or 5 times to disable 2-factor authentication, but without success.
Every time I reach out to Amazon, I'm informed that my case will be escalated to a specialized team, and they assure me I'll receive an email response. However, I never receive any follow-up.
It's crucial that I regain access to my account promptly to continue my work.
0 risposte
Seller_rI7BZIczK8iAC
The OTP of course will not be sent to a phone number you didn't register in seller central while using the old number.
IN CASE you are the Primary User of this account and the owner of the email address that goes with it you can download an authenticator app on your new phone or on your computer. If you are not the creater of this seller account and therefore not the owner of this email there is no possibility to log into an account that doesn't belong to you, even if you payed for that account.
So, if you are the Primary User read following threads explaining how to install the app.
LeviDylan_Amazon
Hello @Seller_F2uSE0CUxqHlg,
Thank you so much for reaching out in the Forums. I am engaging a Community Manager to review this situation further.
Wishing you the best,
LeviDylan
Steve_Amazon
Hi @Seller_F2uSE0CUxqHlg,
Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.
I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.
Thanks,
Steve
Steve_Amazon
Hi @Seller_F2uSE0CUxqHlg,
Case 14982045331 has been created and guidance provided. Can you please advise if you have attempted the direction given and if the issue is resolved?
Thanks,
Steve
