Why are we treated like crap?
Every other shipment to Amazon has items missing from it and no matter what I do Amazon never accept liability for their failure to book my stock in, correctly.
I complete my internal spreadsheet with what I am sending along with Amazon's shipping plan. I also photograph every single item that I pack into the box. I've stopped sending multiple boxes per shipping plan and I also print off a picking list that I photograph and sign and include it in the box.
No matter that I do all this Amazon still finds some of my goods from the shipment missing. It is mainly BHX4 I have the issue with but also LBA4.
If I open a case I get met with an unhelpful reply from their [Moderator Edit: inappropriate content removed] staff. I am sure they deliberately employ these people so we simply waste our time going round and round in circles.
I've requested CCTV footage of my parcel being opened multiple times so I can verify they are correct but it is always declined.
I can only conclude that Amazon do not have control of the theft that goes on in their warehouse but simply don't care because it doesn't affect their profit margin only ours.
I have heard of other sellers having extra stock allocated to their shipment but this never happens to me.
Surely I am not the only one this is happening to?
Also, selling on Amazon has become a hostile environment. Our profit margins are constantly being squeezed to the benefit of Amazon or their customers. You would think Amazon would encourage businesses to flourish selling as after all we are providing products to their customers which they take a heft cut of.
Common sense never prevails and you are regularly reprimanded for the smallest thing meanwhile, Amazon gets away with whatever they want. It is their platform after all but there has to be some fairness.
Earlier this year I got a 1 star review for a product I was selling and an IP complaint. The customer claimed the splash aftershave he purchased did not smell as strong as the eau de toilette version he normally buys so it must be fake - he's an expert after all. I provide the invoice to prove it is not fake and the IP complaint is removed. I then request to get the review taken down and it is declined. I tried a number of times again but it was still declined. Anyone with half a brain cell would understand that if I had proof it was not fake and the IP complaint withdrawn that the review should also be taken down. Not the Amazon reps.
Why are we treated like crap?
Every other shipment to Amazon has items missing from it and no matter what I do Amazon never accept liability for their failure to book my stock in, correctly.
I complete my internal spreadsheet with what I am sending along with Amazon's shipping plan. I also photograph every single item that I pack into the box. I've stopped sending multiple boxes per shipping plan and I also print off a picking list that I photograph and sign and include it in the box.
No matter that I do all this Amazon still finds some of my goods from the shipment missing. It is mainly BHX4 I have the issue with but also LBA4.
If I open a case I get met with an unhelpful reply from their [Moderator Edit: inappropriate content removed] staff. I am sure they deliberately employ these people so we simply waste our time going round and round in circles.
I've requested CCTV footage of my parcel being opened multiple times so I can verify they are correct but it is always declined.
I can only conclude that Amazon do not have control of the theft that goes on in their warehouse but simply don't care because it doesn't affect their profit margin only ours.
I have heard of other sellers having extra stock allocated to their shipment but this never happens to me.
Surely I am not the only one this is happening to?
Also, selling on Amazon has become a hostile environment. Our profit margins are constantly being squeezed to the benefit of Amazon or their customers. You would think Amazon would encourage businesses to flourish selling as after all we are providing products to their customers which they take a heft cut of.
Common sense never prevails and you are regularly reprimanded for the smallest thing meanwhile, Amazon gets away with whatever they want. It is their platform after all but there has to be some fairness.
Earlier this year I got a 1 star review for a product I was selling and an IP complaint. The customer claimed the splash aftershave he purchased did not smell as strong as the eau de toilette version he normally buys so it must be fake - he's an expert after all. I provide the invoice to prove it is not fake and the IP complaint is removed. I then request to get the review taken down and it is declined. I tried a number of times again but it was still declined. Anyone with half a brain cell would understand that if I had proof it was not fake and the IP complaint withdrawn that the review should also be taken down. Not the Amazon reps.
0 risposte
Sarah_Amzn
Hello @Seller_LiH8OvhgSGm6N,
I'm Sarah with Amazon.
Can you share the case ID opened for the FBA shipments so I can take a look?
Can you share also the Order ID for this one?
Kind regards,
Sarah.
Seller_o8KAZFTZhCK84
We have similar issues, and follow a similar process to you. We instigate the investigations, sometimes its found and sometimes it isn't.
On balance and over a long time horizon, we find that about 1% of goods sent are either lost on booking in, or Amazon cannot scan them for whatever reason - rather than beating ourselves up about something we have little control over, we factor in 1% stock loss into our prices (as well as the cost of FBA returns of course). It's burying it under the carpet I agree, but otherwise we would spend hours every month pursuing investigations.
Hope that's helpful.
Seller_bC4Q9doKZscgm
Hello
I send in boxes daily to Amazon FBA Most of my boxes go to the same BHX4 based in coventry that you have mentioned. i currently have 4 FBA boxes that they say that there are missing items. My latest one is for 111 items they say they have found only 26. How is this possible. I have tried everything to help the recieving FBA centre process smoothly. i have now put elasticbands arount each SKU So what ever they pick up and scan its in their hand. My History of sending items in shows that we always get it right. Now they just keep saying INVESTIGATION COMPLETE. Which means they cannot find them. Its as if they start scanning and then its time for lunch for that person doing the checking of my items. they then go to lunch come back and dont finish scanning. its happening all the time they start then stop scanning. its a nightmare. Surely they have to take responsibility for their staff. we are losing thousands of pounds. and as we are in northampton near BHX4 coventry warehouse. thanks where our problems are always at. I have opened numeras cases currently 4 now and they say provide invoices . i do all that and then they say sorry we cannot help as we cannot find them. so what can i do . The box dimensions and the weights Amazon says thats what their expecting. So why are they saying we cannot find them. surley thats not my problem. everything matches weights dimensions. Any help anyone will be a blessing. Thanks Daniel
Seller_uPuf4V7GDz2aH
Regarding the review, I have also had a 1 star review for a product (car part) where the buyer claims it is "counterfeit" because their mechanic says so.
I am the brand owner and the only seller to hold any stock and the only seller to sell on the listing, and still cannot get the review removed.
It's disheartening.
Seller_1vjjX7rz75JJs
This is happening to us too. Sent in FBA order FBA15HR46WHJ and over half the order hasn't been received. I got a delivery confirmation numbers and packing slip signed from our warehouse and opened a case with amazon on March 25. The case has been pending amazon response for almost two months. Its quite obvious at this point UK warehouse workers are stealing stock
Seller_EkGoiphKgUnUI
I also take photos of my prep and packing as I see missing stock all the time too... As well as Amazon screw ups, I suspect UPS staff are stealing stock, odd units here and there usually...
Seller_TJr1f9I1ncjgY
We are having the same issues. Also with warehouses in the US. I suspect there is major theft going on within the warehouses which is not investigated properly. These people probably think 'hey it's Amazon! they can afford it!' without fully realising its small businesses they are really hurting.
An absolute shitshow.
Seller_TgKLFLfQtrZyy
I too had a bout of one star reviews as I'm a new seller and I sent single items in under a x3 multibuy SKU.
I've owned it, given the refund and apologised to the buyers. The weird thing is, this was never picked up on when the items were scanned at the warehouse, nor questioned.
I'm now tarnished by these reviews and despite sending stock in regularly and keeping on top of prices, my sales have absolutely bombed.
I cannot live on £20 once every couple of days, like most people I have responsibilities. Prior to these reviews I was nearing constant £100 days, money I can survive on.
So, like a lot of you, I'm thinking of throwing in the towel after only 5 months.
Seller_NR7AbZwDMu6mb
Amazon lose stock or make mistakes when booking it in. It's frustrating but it happens. I use the Getida platform to manage all my claims. They take 25% of whatever is recovered but frankly that's acceptable given how incredibly frustrating it is dealing directly with Amazon on these matters.
I'm in no way affiliated with them, but its a useful service for issues with shortages.
