Return Buyer Used Wrong Return Reason - How do I charge for return label?
We are FBM Sellers. Customer returned a pair of skis with reason "Wrong Item was Sent." In the comments, he said, "Need a different size." I normally wait for Amazon to refund after a couple of days, so I can file a SAFE-T Claim, but Amazon is not doing that any longer. How can I refund the buyer minus the return shipping since we did send the exact item that was ordered. Shipping both ways is over $100, so this is not a small amount. Is there any way to get this resolved?
Thank you for any help!
Return Buyer Used Wrong Return Reason - How do I charge for return label?
We are FBM Sellers. Customer returned a pair of skis with reason "Wrong Item was Sent." In the comments, he said, "Need a different size." I normally wait for Amazon to refund after a couple of days, so I can file a SAFE-T Claim, but Amazon is not doing that any longer. How can I refund the buyer minus the return shipping since we did send the exact item that was ordered. Shipping both ways is over $100, so this is not a small amount. Is there any way to get this resolved?
Thank you for any help!
0 risposte
Danny_Amazon
Hello @Seller_jCko8hxAkX7vW- and thank you for the post. I am just seeing this post but wanted to chime in to inquire if you still need any assistance with this order and refund situation? You can review these guidelines for charging restocking fees for further information, along with this page detailing the process for managing seller fulfilled returns.
Thanks!
-Danny
