My account has been deactivated and I never even listed a product
Hello everyone,
my account has recently been deactivated due to Amazon not being able to verify my information. I looked at all the information Amazon requires and everything appears as "successfully validated" but my account is still deactivated. Amazon has asked me to send them a utility bill, which I did, with all the required information to verify the business. I am not sure what else to do
if there are any Amazon mods here, please help. Case number is 15097364921
thank you for your time!
My account has been deactivated and I never even listed a product
Hello everyone,
my account has recently been deactivated due to Amazon not being able to verify my information. I looked at all the information Amazon requires and everything appears as "successfully validated" but my account is still deactivated. Amazon has asked me to send them a utility bill, which I did, with all the required information to verify the business. I am not sure what else to do
if there are any Amazon mods here, please help. Case number is 15097364921
thank you for your time!
12 risposte
Seller_OvL8C4BJWiuS9
Two main reasons: Address and name has to match EXACTLY to what you used ti sign up with. Also, you need a valid credit card and not a debit card.
Seller_LyYw7fQRKc5G7
The utility bill is the second of three layers of verification that a seller has to go through. Search account verification in seller university or seller help and read what comes up.
Seller_rI7BZIczK8iAC
Copy and paste Amazon's email here. It may have nothing to do with your utility bill, have seen this many times. Without that message nobody can give you an advice.
Seller_jJhNCNW1ObWTG
Hello, Belthor
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
If you have questions about our policies or the required information, you can contact us:
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team
Amazon.com
Seller_jJhNCNW1ObWTG
That was their last message on performance notification. I had to remove the URLs
Seller_jJhNCNW1ObWTG
FIRST NOTICE:
"Hello,
Your Amazon.com Seller account has been deactivated. Your listings have been removed. Please ship any open orders to avoid further impact to your account. 90 days after receiving this notification, you may request a funds disbursement by contacting disbursement-appeals. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account.
Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
You can view your account performance
Seller_rI7BZIczK8iAC
The problem is that the Artificial Intelligence will NOT tell you what is wrong or what is missing. YOU have to find out. Since you never listed (how you say) any products indeed it relates to the information about your identity.
Do all your documents match with your account settings "Legal Entity" and "Official Registered address"?
Although, reading the message regarding your appeal there has to be another email after the first notice explaining HOW you violated the policies. In this case your suspension has nothing to do with your documents or with the seller identification.
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
That makes us suppose that you DID list some products.
If you have such an email, copy and paste it here.
Seller_jJhNCNW1ObWTG
(The problem is that the Artificial Intelligence will NOT tell you what is wrong or what is missing. YOU have to find out) -- The reason I am posting on the Forums is because I know I will not get anywhere with the bots' replies, so I thought sellers with more experience, or even a mod could help me out because... That makes us suppose that you DID list some products. I actually did NOT list any products, in fact I did not even attempt to list a product. It would help out a lot if Amazon at least told me what they want from me. First they told me they needed a utility bill, so I sent it. After they told me I am violating Section 3 of the Amazon Services Business Solutions Agreement.
If you have such an email, copy and paste it here. -- Everything I have so far I have shared here
Seller_rI7BZIczK8iAC
No, you didn't share that message:
you didn't share that original message but the reply to your appeal. so, copy and paste the message they informed you about the violation before you appealed the violation.
Atlas_Amazon
Hello @Seller_jJhNCNW1ObWTG
Thank you for the information provided regarding the issues on the account. I understand that our team needed to review your information due to concerning activity on the account. You mention having provided a utility bill, as mentioned by @Seller_OvL8C4BJWiuS9, the bill will need to match what you have on your seller central account.
The messaging you received will be indicative that the information was unable to be verified. Do you have any other documents or information that you could provide? We would advise against providing documentation that has already been rejected by our team.
Has our team made any requests for any other steps to be taken or information to be provided? Please continue to refer to this thread with any future questions or updates regarding this situation.
Best,
Atlas
