Account (A) was linked to another US account (B)
https://sellercentral.amazon.com/seller-forums/discussions/t/a3238682-1a05-403d-bc1d-e8e4c4063058?postId=a3238682-1a05-403d-bc1d-e8e4c4063058
My situation is similar with above post. Any seller or Amazon community manage could help me?
Thank you!
Account (A) was linked to another US account (B)
https://sellercentral.amazon.com/seller-forums/discussions/t/a3238682-1a05-403d-bc1d-e8e4c4063058?postId=a3238682-1a05-403d-bc1d-e8e4c4063058
My situation is similar with above post. Any seller or Amazon community manage could help me?
Thank you!
19 risposte
Seller_yCVRMUonSrqFN
Hello,
Amazon community could help me?
Nikki_Amazon
Greetings @Seller_yCVRMUonSrqFN,
Thank you for utilizing the seller's forum to obtain help with account deactivation due to multiple accounts policy violation.
As you mentioned previously, your account has violated the Multiple selling accounts policy where, your U.S. account is linked to your deactivated EU account.
According to the Selling policies and seller code of conduct, sellers can sometimes have multiple accounts and access other accounts. However, if any one of these accounts is deactivated, all associated accounts, or accounts that the seller has accessed, may also be deactivated.
If one of these accounts is deactivated, it can lead to the deactivation of other related accounts due to the multiplicity of accounts violation.
To reactivate a related account, first address the violation(s) in the account that caused the initial deactivation, the EU account. Once the EU account is reactivated, you can request the reactivation of the US account.
You can find relevant information accessing the pages:
Thank you for using the Seller Forums! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
Seller_yCVRMUonSrqFN
The European site KYC verification is failed, so we did not complete the registration of the European shop, but it is unintentionally expanded into a global site shop by Amazon's system, resulting the linked. We thought it is not our fault. Could you please help to explain this issue? Thank you.
Nikki_Amazon
Hello again @Seller_yCVRMUonSrqFN,
To better assist in your case, I'd like to request you to create a new post using the deactivated account (UK) so we can address the issue correctly. Is the account linked to this post also deactivated?
Best,
-Nikki
Seller_yCVRMUonSrqFN
The account linked to this post hasn't been deactivated. But we can't create a new post using the deactivated account (UK) because this account can't be enter.
Nikki_Amazon
Hi @Seller_yCVRMUonSrqFN,
Do you happen to have a case ID with Seller Support? If so, we may be able to obtain more detailed information about the UK account using that case ID.
This issue appears to be more complex, so it would be best to engage directly with Seller Support or Account Health support using the "Call Me Now" button, as they will have access to more powerful tools and capabilities to investigate and take appropriate actions on the account.
Sincerely,
-Nikki
Seller_yCVRMUonSrqFN
CASE ID 15512378611 That's so kind of you. Nobody help me, only you. Thanks again for your help!
Nikki_Amazon
Hello Ciuqenht_965,Thank you for the update but my teammates and I could not find this case ID in your account. Have you created the case using the Help menu on the top right corner of your Amazon Seller Central page?
Looking forward to your response,
-Nikki
Seller_yCVRMUonSrqFN
Thanks for your efforts. The above case is chat. Can you find them?
Sorry, we have no other case id, we call to Amazon before. Could you please help to check the notification?
Nikki_Amazon
Hi Ciuqenht_965,
you should submit a written case, not one based on phone calls. I recommend creating the case using the "Help" menu in the top right corner of your Amazon Seller Central page. Please be very detailed when describing your other account so that the Amazon support team can fully understand how to look up the relevant information and provide you with the appropriate assistance.
Once you have the new case number, please share it here with us. This will allow us to also follow up on your case and provide you with additional support if needed.
I'll be waiting for your response with the new case number. Please let me know if you have any other questions!
Best,
-Nikki
Seller_yCVRMUonSrqFN
But they can't solve my problem. I believe you can. Thank you.
Nikki_Amazon
Hello Ciuqenht_965,
Your case is still under review. No updates can be informes as of right now.
I appreciate your time and patience.
Best,
-Nikki
